WFH Customer Service Rep ($18/hr)

AppleOne Employment Services; Toms River (NJ); Remote; USD 23,000 - 25,000; Full time

Job summary

AppleOne Employment Services is seeking a Work From Home Customer Service Representative to assist Marketplace consumers with applications, eligibility updates, and enrollment-related requests. You will handle inbound calls from enrollees and the public, following privacy procedures while documenting interactions in designated systems.

The role demands strong telephone and data-entry skills, with 6 months of relevant experience and the ability to work independently in a fast-paced environment.

Qualifications

• Must have your own WFH setup: Desktop or laptop (with a 2nd monitor), reliable high-speed internet and headset.
• Support consumers with healthcare Marketplace inquiries, applications, eligibility updates, and enrollment assistance.
• Accurately document call details, application information, and consumer requests in applicable systems.
• Follow confidentiality, privacy, performance, policy, procedure, and protocol requirements.
• Manage multiple customer service tasks in a fast-paced call center environment.
• High school diploma, GED, or equivalent required.
• Minimum of 6 months of relevant experience required.
• 1 to 2 years of customer service, call center, or related experience is a strong fit for this role.
• Strong telephone, data entry, and computer skills required.
• Ability to use phone systems, headsets, and customer support systems effectively.
• Excellent verbal, written, interpersonal, and organizational communication skills.
• Ability to work independently and as part of a team.
• Ability to handle complex tasks simultaneously while maintaining accuracy and professionalism.
• Comfortable supporting callers with sensitive information while following privacy and confidentiality standards.

Responsibilities

• Answer inbound calls from Marketplace consumers, prospective enrollees, the general public, and authorized representatives while following established policies and privacy procedures.
• Assist individuals and families with healthcare coverage applications, eligibility determinations, enrollment, demographic updates, life event changes, and disenrollment requests.
• Track, document, and update all inquiries accurately using designated systems and required call center processes.
• Respond to inbound and outbound contacts professionally, including requests for materials by mail, email, or download.
• Facilitate translation services for non-English speaking callers and transfer or refer consumers to appropriate resources when needed.
• Escalate complex calls or unresolved issues to designated staff and participate in meetings and training to maintain current program knowledge.

Skills

Telephone skills

Data entry

Computer skills

Written communication

Verbal communication

Organizational skills

Independent worker

Team collaboration

Education

High school diploma, GED, or equivalent

Associate degree or higher (preferred)

Tools

Phone systems

Headsets

CRM systems

Job description

We are seeking a Work From Home Customer Service Representative to support healthcare Marketplace consumers with questions, applications, eligibility updates, and enrollment-related requests. This contract opportunity is ideal for a dependable customer service professional who enjoys helping individuals and families navigate important healthcare coverage decisions.

Key Responsibilities

• Answer inbound calls from Marketplace consumers, prospective enrollees, the general public, and authorized representatives while following established policies and privacy procedures.
• Assist individuals and families with healthcare coverage applications, eligibility determinations, enrollment, demographic updates, life event changes, and disenrollment requests.
• Track, document, and update all inquiries accurately using designated systems and required call center processes.
• Respond to inbound and outbound contacts professionally, including requests for materials by mail, email, or download.
• Facilitate translation services for non-English speaking callers and transfer or refer consumers to appropriate resources when needed.
• Escalate complex calls or unresolved issues to designated staff and participate in meetings and training to maintain current program knowledge.

Compensation and Benefits

• Pay range: $17 to $18 per hour.
• Job type: Contract/Temporary.
• Work arrangement: Work from home.
• Location: Toms River, NJ.

Required Qualifications and Skills

• Must have your own WFH setup: Desktop or laptop (with a 2nd monitor), reliable high-speed internet and headset
• Support consumers with healthcare Marketplace inquiries, applications, eligibility updates, and enrollment assistance.
• Accurately document call details, application information, and consumer requests in applicable systems.
• Follow confidentiality, privacy, performance, policy, procedure, and protocol requirements.
• Manage multiple customer service tasks in a fast-paced call center environment.
• High school diploma, GED, or equivalent required.
• Minimum of 6 months of relevant experience required.
• 1 to 2 years of customer service, call center, or related experience is a strong fit for this role.
• Strong telephone, data entry, and computer skills required.
• Ability to use phone systems, headsets, and customer support systems effectively.
• Excellent verbal, written, interpersonal, and organizational communication skills.
• Ability to work independently and as part of a team.
• Ability to handle complex tasks simultaneously while maintaining accuracy and professionalism.
• Comfortable supporting callers with sensitive information while following privacy and confidentiality standards.

Preferred Qualifications

• Associate degree or higher preferred.
• Previous call center experience preferred.
• Previous healthcare, health insurance, or Marketplace enrollment support experience helpful.
• Bilingual Spanish skills are a plus.
• Previous experience using computers, phone systems, and headsets preferred.

Equal Opportunity Employer / Disabled / Protected Veterans

The Know Your Rights poster is available here: https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12.pdf

The pay transparency policy is available here: https://www.dol.gov/sites/dolgov/files/ofccp/pdf/pay-transp_%20English_formattedESQA508c.pdf

For temporary assignments lasting 13 weeks or longer, AppleOne is pleased to offer major medical, dental, vision, 401k and any statutory sick pay where required.

We are committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation for any part of the employment process, please contact your staffing representative who will reach out to our HR team.

AppleOne participates in the E-Verify program in certain locations as required by law. Learn more about the E-Verify program. https://e-verify.uscis.gov/web/media/resourcesContents/E-Verify_Participation_Poster_ES.pdf

We also consider for employment qualified applicants regardless of criminal histories, consistent with legal requirements, including, if applicable, the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. Pursuant to applicable state and municipal Fair Chance Laws and Ordinances, we will consider for employment-qualified applicants with arrest and conviction records, including, if applicable, the San Francisco Fair Chance Ordinance. For Los Angeles, CA applicants: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.