WFH Customer Onboarding Consultant at Virtualite Business Process Outsourcing Services Chicago, IL

Virtualite Business Process Outsourcing Services; Chicago (IL); Remote; USD 50,000 - 70,000; Full time

Benefits offered by this job

Medical, dental, vision benefits

401(k)

Paid time off

Ongoing training

Performance-based incentives

Job summary

Itlearn360 is looking for a WFH Customer Onboarding Consultant to guide clients through the onboarding process. This role involves welcoming new customers, collecting key information, and ensuring satisfaction.

Ideal candidates will have strong communication skills, familiarity with CRM systems, and a client-first mentality. The position offers competitive compensation, remote flexibility, and growth opportunities within the organization.

Qualifications

• Experience in onboarding, customer success, or account management is a plus.
• Ability to work independently in a remote environment.
• Motivated by goals and committed to delivering an excellent customer experience.

Responsibilities

• Welcome new customers and guide them through onboarding steps.
• Lead onboarding calls and confirm needs, expectations, and timelines.
• Collect key information and ensure documentation is completed accurately.

Skills

Communication skills

Organizational skills

Customer-first approach

Tech-savvy

Tools

CRM systems

Virtual tools

Job description

WFH Customer Onboarding Consultant job at Virtualite Business Process Outsourcing Services. Chicago, IL.

About Virtualite

Virtualite Business Process Outsourcing Services partners with entrepreneurs and growing organizations to streamline operations through virtual support and digital process management solutions. Our focus on reliability, efficiency, and scalable growth allows our clients to operate at a higher level.

In this role

You’ll help clients understand next steps, confirm details and ensure they feel confident moving forward with Virtualite’s solutions.

• Welcome new customers and guide them through onboarding steps from start to finish
• Lead onboarding calls and virtual meetings to confirm needs, expectations, and timelines
• Collect key information and ensure documentation is completed accurately
• Identify early expansion or upsell opportunities during onboarding
• Maintain detailed notes and progress tracking in CRM tools

We are looking for

• Experience in onboarding, customer success, or account management is a plus but not required
• Strong communication skills and a professional, client-first approach
• Organized, dependable, and comfortable managing multiple accounts at once
• Ability to work independently in a remote environment
• Tech-savvy and comfortable using CRM systems and virtual tools
• Motivated by goals and committed to delivering an excellent customer experience

What we offer

• Competitive compensation with performance-based incentives
• Benefits including medical, dental, vision, 401(k), and paid time off
• Fully remote, work-from-home flexibility
• Ongoing training and leadership support
• Growth opportunities within a scaling organization