WFH Customer Care Rep | $15/hr

AppleOne; San Antonio (TX); Remote; USD 17,000 - 24,000; Part time

Benefits offered by this job

Remote work from home

Company equipment provided

Job summary

AppleOne Employment Services is seeking a WFH Customer Care Rep to support a remote pharmacy benefits team. The role involves handling 60–80 inbound calls daily, researching benefit questions, and documenting interactions with accuracy and empathy.

This contract position emphasizes first-call resolution, quality, and reliable attendance. The ideal candidate will have at least 1 year of customer service experience, strong communication skills, and the ability to navigate multiple systems while

Qualifications

• Minimum 1 year of customer service experience.
• Experience handling high-volume inquiries in a fast-paced environment is preferred.
• Familiar with navigating multiple computer systems.
• Ability to document interactions accurately and thoroughly.

Responsibilities

• Handle 60–80 inbound calls per day from members, pharmacies, and providers.
• Research prescription benefit questions and provide accurate information.
• Document all interactions clearly according to process and quality standards.
• Use active listening and empathy to identify needs and recommend solutions.
• Take ownership and follow up to achieve first-call resolution.
• Meet quality, productivity, and attendance targets.

Skills

Call center

Customer service

Verbal communication

Written communication

Problem solving

Multitasking

Attention to detail

Remote work

Attendance reliability

Job description

We are seeking a WFH Customer Care Rep to join a remote customer support team as a Pharmacy Benefits Advocate. This contract opportunity is ideal for a service-focused professional who enjoys helping people navigate healthcare and prescription benefit questions with accuracy, patience, and empathy.

Key Responsibilities

• Handle approximately 60 to 80 inbound customer service calls per day from members, pharmacies, and healthcare providers.
• Research prescription benefit questions, resolve customer issues and provide accurate information using multiple systems.
• Document all customer interactions clearly and accurately according to process and quality standards.
• Use active listening, empathy, and probing questions to identify customer needs and recommend appropriate solutions.
• Take ownership of concerns, complete follow-up when needed, and work toward first-call resolution.
• Meet established expectations for quality, productivity, accuracy, attendance and professionalism.

Compensation and Benefits

• Pay Rate: $15.00 per hour.
• Job Type: Contract/Temporary.
• Work Arrangement: Remote, work from home.
• Equipment: Company equipment will be provided.

Required Qualifications and Skills

• Support members, pharmacies and healthcare providers with prescription benefit inquiries in a high-volume call centre setting.
• Research and resolve customer service issues while navigating multiple computer applications.
• Accurately document customer interactions and maintain current knowledge of pharmacy processes, policies and system updates.
• Deliver professional, empathetic customer service with a focus on first‑call resolution.
• Minimum of 1 year of customer service experience required.
• Strong verbal and written communication skills.
• Comfortable navigating multiple computer systems and applications at the same time.
• Strong problem‑solving, critical‑thinking and decision‑making skills.
• Excellent attention to detail and accurate documentation skills.
• Ability to work independently in a fast‑paced remote environment.
• Reliable attendance and ability to meet quality and productivity standards.

Preferred Qualifications

• Previous call centre experience.
• Healthcare, pharmacy, insurance, prescription benefits or member services experience.
• Experience handling high‑volume inbound calls in a metrics‑driven environment.

Equal Opportunity Employer / Disabled / Protected Veterans

The Know Your Rights poster is available here:

https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12.pdf

The pay transparency policy is available here:

https://www.dol.gov/sites/dolgov/files/ofccp/pdf/pay-transp_%20English_formattedESQA508c.pdf

For temporary assignments lasting 13 weeks or longer, AppleOne is pleased to offer major medical, dental, vision, 401k and any statutory sick pay where required.

We are committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation for any part of the employment process, please contact your staffing representative who will reach out to our HR team.

AppleOne participates in the E‑Verify program in certain locations as required by law. Learn more about the E‑Verify program. https://e-verify.uscis.gov/web/media/resourcesContents/E-Verify_Participation_Poster_ES.pdf

We also consider for employment qualified applicants regardless of criminal histories, consistent with legal requirements, including, if applicable, the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance. Pursuant to applicable state and municipal Fair Chance Laws and Ordinances, we will consider for employment‑qualified applicants with arrest and conviction records, including, if applicable, the San Francisco Fair Chance Ordinance. For Los Angeles, CA applicants: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.