Healthcare CSR

AppleOne Employment Services; Tallahassee (FL); Remote; USD 23,000 - 32,000; Full time

Benefits offered by this job

Major medical

Dental insurance

Vision insurance

401k

Sick pay

Job summary

AppleOne Employment Services is seeking a Healthcare CSR for an ongoing temporary role supporting a healthcare‑focused customer service team. This remote call center position is ideal for a dependable representative with healthcare, insurance, medical office, or high‑volume call center experience who assists applicants, licensed professionals, and credentialing inquiries across Florida.

You will help customers understand licensing requirements, eligibility, documentation needs, and next steps.

Qualifications

• 1–2 years of customer service, call center, healthcare, or insurance experience.
• Ability to research information and explain complex licensing requirements.
• Proficient with multiple computer systems and documenting interactions.
• Must be local to Tallahassee, FL for longer-term roles.
• Must pass a Level 2 background check.

Responsibilities

• Assist applicants, healthcare professionals, and licensees with licensing, eligibility, and credentialing questions.
• Research customer inquiries and provide accurate, clear information.
• Review records and assist with eligibility determinations based on procedures.
• Update, document, and maintain customer information across systems.

Skills

Remote call center experience

Healthcare/insurance knowledge

Strong communication skills

Attention to detail

Job description

Job Summary

We are seeking a Healthcare CSR for an ongoing temporary opportunity supporting a healthcare-focused customer service team. This remote call center role is ideal for a dependable Customer Service Representative with healthcare, insurance, medical office, or high-volume call center experience who enjoys helping people, researching information, and providing accurate guidance. In this role, you will support applicants, licensed healthcare professionals, and credentialing-related inquiries throughout Florida. You will play an important part in helping customers understand licensing requirements, eligibility questions, documentation needs, and next steps. This is a meaningful opportunity to join a busy, service-driven team with supportive leadership, structured procedures, and the chance to make a direct impact on response times and customer satisfaction. The environment is fast-paced, detail-oriented, and collaborative, while also requiring the ability to work independently in a primarily remote setting.

Key Responsibilities

• Assist applicants, healthcare professionals, and licensees with questions related to licensing, eligibility, and credentialing processes.
• Research customer inquiries and provide accurate, clear, and professional information.
• Review records and assist with eligibility-related determinations based on established procedures.
• Update, document, and maintain customer information across multiple computer systems.
• Provide technical guidance and customer support while navigating a high volume of calls.
• Help customers understand requirements, timelines, documentation needs, and appropriate next steps.

Compensation and Benefits

• Pay: $20 per hour.
• Job Type: Ongoing temporary contract.
• Location: Remote, with only candidates local to Tallahassee, FL considered for longer-term roles.
• Schedule: Monday through Friday. Call center hours are 8:00 AM to 6:00 PM, with shifts of either 8:00 AM to 5:00 PM or 9:00 AM to 6:00 PM.
• Level 2 background check is required.
• For temporary assignments lasting 13 weeks or longer, AppleOne is pleased to offer major medical, dental, vision, 401k and any statutory sick pay where required.

Required Qualifications and Skills

• Support professional licensing and credentialing inquiries for healthcare applicants and licensees.
• Research, review, and communicate accurate information related to eligibility and licensing requirements.
• Document customer interactions and maintain accurate records across multiple systems.
• Manage a high volume of customer inquiries in a remote call center environment.
• 1 to 2 years of customer service, call center, healthcare, insurance, or related experience.
• Previous experience in a high-volume call center environment.
• Ability to work comfortably in multiple computer systems and applications.
• Strong communication, listening, and problem-solving skills.
• Excellent attention to detail, accuracy, and follow-through.
• Ability to research information and explain complex requirements clearly to customers.
• Professional, dependable work history with a commitment to quality service.
• Ability to learn and follow detailed procedures.
• Comfortable working independently in a primarily remote environment.
• Must be local to Tallahassee, FL for consideration for longer-term roles.
• Must be able to complete a Level 2 background check.

Preferred Qualifications

• Previous healthcare call center experience.
• Insurance, medical, credentialing, or healthcare-related customer service experience.
• Experience supporting licensing, eligibility, compliance, or documentation review processes.
• Stable work history in customer service or administrative support roles.

Equal Opportunity Employer / Disabled / Protected Veterans

The Know Your Rights poster is available here: https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12.pdf The pay transparency policy is available here: https://www.dol.gov/sites/dolgov/files/ofccp/pdf/pay-transp_%20English_formattedESQA508c.pdf For temporary assignments lasting 13 weeks or longer, AppleOne is pleased to offer major medical, dental, vision, 401k and any statutory sick pay where required. We are committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation for any part of the employment process, please contact your staffing representative who will reach out to our HR team. AppleOne participates in the E-Verify program in certain locations as required by law. Learn more about the E-Verify program. https://e-verify.uscis.gov/web/media/resourcesContents/E-Verify_Participation_Poster_ES.pdf We also consider for employment qualified applicants regardless of criminal histories, consistent with legal requirements, including, if applicable, the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. Pursuant to applicable state and municipal Fair Chance Laws and Ordinances, we will consider for employment-qualified applicants with arrest and conviction records, including, if applicable, the San Francisco Fair Chance Ordinance. For Los Angeles, CA applicants: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.