West Loop Front Desk & Guest Experience

Employee Workplace; Chicago (IL); On-site; USD 40,000 - 50,000; Full time

Job summary

Employee Workplace is seeking a polished Receptionist/Office Coordinator to join our Chicago headquarters in the West Loop. This on-site role supports front desk, guest services, and day-to-day office operations Monday-Thursday, ensuring a welcoming environment and smooth operations for visitors and employees.

You will professionally handle calls, coordinate check-ins, manage deliveries, schedule rooms, restock amenities, and support events.

Qualifications

• Excellent verbal and written communication skills.
• Strong customer service and interpersonal skills.
• Professional, dependable, and highly organized.
• Ability to multitask and prioritize in a busy office environment.
• Strong attention to detail and problem-solving abilities.
• Ability to maintain confidentiality and professionalism.
• Comfortable interacting with employees, executives, clients, and visitors.

Responsibilities

• Front Desk & Guest Services: Serve as the primary point of contact for visitors, clients, and employees.
• Front Desk & Guest Services: Professionally answer and direct incoming phone calls.
• Front Desk & Guest Services: Welcome guests, coordinate visitor check-ins, notify hosts, and provide exceptional customer service.
• Front Desk & Guest Services: Manage incoming deliveries, shipments, mail, and package distribution.
• Front Desk & Guest Services: Maintain a professional and inviting reception area.
• Office Administration: Track and coordinate office supplies and inventory needs.
• Office Administration: Assist with facility-related requests and building management communications.
• Office Administration: Manage visitor schedules, meeting room reservations, and workspace coordination.
• Office Administration: Support day-to-day office operations to ensure efficiency and organization.
• Hospitality & Workplace Experience: Help create a positive employee and visitor experience by maintaining shared office spaces.
• Hospitality & Workplace Experience: Restock breakrooms, refrigerators, coffee stations, and office amenities.
• Hospitality & Workplace Experience: Ensure conference rooms and meeting areas are fully prepared and presentation-ready.
• Hospitality & Workplace Experience: Coordinate equipment and resource check-out processes.
• Hospitality & Workplace Experience: Assist with meeting setups, client visits, and company events.
• Hospitality & Workplace Experience: Partner with administrative, operations, and leadership teams on special projects and events.

Skills

Verbal communication

Written communication

Customer service

Interpersonal skills

Organizational skills

Multitasking

Confidentiality

Professionalism

Tools

Microsoft Office

Job description

Employee Workplace is seeking a polished Receptionist/Office Coordinator to join our Chicago headquarters in the West Loop. This on-site role supports front desk, guest services, and day-to-day office operations Monday-Thursday, ensuring a welcoming environment and smooth operations for visitors and employees.

You will professionally handle calls, coordinate check-ins, manage deliveries, schedule rooms, restock amenities, and support events.