Clinic Front Desk & Experience Coordinator

Paycom - ATS; Carol Stream (IL); On-site; USD 36,000 - 48,000; Full time

Job summary

Westside is seeking a Clinic Service Coordinator to manage front desk operations, greet families, and support daily patient flow in our Illinois clinic. You’ll handle check-in/out, phone and email monitoring, and coordinate communications with staff and families.

The role requires strong organizational and interpersonal skills, attention to confidentiality, and a friendly, professional approach to create a tour-ready, welcoming environment for clients and visitors.

Qualifications

• High school diploma or equivalent.
• Experience in customer service or front desk; healthcare setting preferred.
• Proficiency in basic computer applications and multi-line phone systems.

Responsibilities

• Welcome families and manage check-in/check-out.
• Oversee front desk tasks and phone/email monitoring.
• Record, collect, and reconcile payments.
• Maintain cleanliness and supplies.
• Direct inquiries to appropriate resources.
• Serve as on-site liaison for contractors.
• Provide tours to families and community members.
• Communicate the Westside Way to stakeholders.

Skills

Interpersonal skills

Communication

Multitasking

Organization

Professionalism

Confidentiality

Education

High school diploma

Tools

Google Workspace

Phone systems

Job description

Westside is seeking a Clinic Service Coordinator to manage front desk operations, greet families, and support daily patient flow in our Illinois clinic. You’ll handle check-in/out, phone and email monitoring, and coordinate communications with staff and families.

The role requires strong organizational and interpersonal skills, attention to confidentiality, and a friendly, professional approach to create a tour-ready, welcoming environment for clients and visitors.