West Coast Senior IT Support Analyst - Hands-On Solver

OSTechnical; Irvine (CA); On-site; USD 70,000 - 90,000; Full time

Job summary

A technology company is seeking a hands-on Senior IT Support Analyst to provide exceptional technical support across all organizational levels. You will troubleshoot system issues, act as the primary contact for support requests, and resolve technical challenges in collaboration with vendors. The ideal candidate must possess strong troubleshooting and communication skills, with a B.S degree or equivalent experience. This opportunity is for local professionals without sponsorship requirements.

Qualifications

• Strong troubleshooting skills and a proactive, ownership mindset.
• Excellent communication with both technical and non-technical users.
• Experience supporting various IT systems, including AV and telephony.

Responsibilities

• Provide technical support for hardware, software, and business applications.
• Act as the primary contact for support requests via phone & email.
• Troubleshoot system issues and drive effective solutions.

Skills

Troubleshooting skills

Communication with users

Proactive mindset

Education

B.S Degree or equivalent experience

Job description

A technology company is seeking a hands-on Senior IT Support Analyst to provide exceptional technical support across all organizational levels. You will troubleshoot system issues, act as the primary contact for support requests, and resolve technical challenges in collaboration with vendors. The ideal candidate must possess strong troubleshooting and communication skills, with a B.S degree or equivalent experience. This opportunity is for local professionals without sponsorship requirements.