IT Support & Customer Experience Analyst

Adventist Health; Roseville (CA); On-site; USD 52,000 - 70,000; Full time

Job summary

A nonprofit integrated health system in California is looking for an Entry-Level IT Support Specialist. This role involves providing customer support for information technology users by troubleshooting and resolving software and hardware issues. Candidates should have an Associate’s degree or equivalent experience and possess strong customer service and technical skills. The position requires effective communication and the ability to assist users in navigating technical problems. This is a full-time position with room for growth within the organization.

Qualifications

• Strong communication skills for customer interaction.
• Ability to manage service requests efficiently.
• Experience in IT application support.

Responsibilities

• Provide technical support via multiple channels.
• Assist customers with software and system access issues.
• Identify and escalate complex problems.

Skills

Customer support

Troubleshooting

Technical problem resolution

Service management tools

Education

Associate’s/Technical Degree or equivalent experience

Bachelor’s Degree

Job description

A nonprofit integrated health system in California is looking for an Entry-Level IT Support Specialist. This role involves providing customer support for information technology users by troubleshooting and resolving software and hardware issues. Candidates should have an Associate’s degree or equivalent experience and possess strong customer service and technical skills. The position requires effective communication and the ability to assist users in navigating technical problems. This is a full-time position with room for growth within the organization.