Senior IT Support & AV/VC Specialist

Cogent Infotech Corporation; West Palm Beach (FL); On-site; USD 50,000 - 70,000; Full time

Job summary

A leading tech solutions company is seeking a Sr Technical Support /Helpdesk Analyst. This position involves providing technical support for AV and VC systems, performing advanced troubleshooting, and managing Service Desk tickets. Candidates must have a Bachelor's degree in Computer Science or a related field and possess advanced knowledge of Microsoft products. Strong communication skills and the ability to manage projects are essential. Join us in West Palm Beach, FL for this contract role.

Responsibilities

• Provides AV and VC support as assigned.
• Performs advanced troubleshooting and provides user support.
• Monitors Service Desk queue and resolves support tickets.
• Updates asset management information in OneNote and Active Directory.
• Provides hardware and software technical training.
• Participates in various IT projects.
• Generates and maintains technical documentation.

Skills

Advanced knowledge of Microsoft products

Advanced knowledge of computer software, hardware, and firmware

Skilled at installing and providing technical support

Advanced troubleshooting skills

Project management skills

Effective verbal and written communication

Education

Bachelor's Degree in Computer Science or related field

Job description

A leading tech solutions company is seeking a Sr Technical Support /Helpdesk Analyst. This position involves providing technical support for AV and VC systems, performing advanced troubleshooting, and managing Service Desk tickets. Candidates must have a Bachelor's degree in Computer Science or a related field and possess advanced knowledge of Microsoft products. Strong communication skills and the ability to manage projects are essential. Join us in West Palm Beach, FL for this contract role.