IT Support Analyst: Service Desk & Tech Enablement

Westwood Professional Services, Inc.; Dallas, Northern (TX, KY); Hybrid; USD 52,000 - 76,000; Full time

Job summary

Westwood Professional Services, Inc. is seeking an IT Analyst to deliver timely technical support to the enterprise, collaborating with business users to ensure value aligned with strategies.

The role emphasizes first-point contact, service desk ticket management, and operational support for office equipment. The ideal candidate is enrolled in or completed an IT-related program, comfortable with Microsoft Office tools, and eager to learning.

Qualifications

• Be the first point of contact for support and manage tickets in ServiceDesk.
• Provide Operational support for office equipment (e.g. printer, plotters, service calls).
• Work with users in-person or remotely to resolve a high percentage of reported issues.
• Provide up-to-date imaged computers to users along with requested software and deploy updates as needed.
• Provide documentation on processes used for support through collaboration.
• Manage, support, and procure Telecommunication equipment.
• Order computers and IT supplies from our preferred Vendors.
• Maintain computer inventory and replacement plan.
• Provide problem identification and escalation within the support organization.
• Support business operations by engaging key staff (IE: admins, office leads, PM’s, etc.).
• Provide assistance in facilitating important meetings.
• Work to make IT Services Support be viewed as the single resource for obtaining Technology Support

Skills

Customer service

Communication skills

Attention to detail

Problem-solving

Team collaboration

Adaptability

Education

IT-related education program

Tools

Microsoft Office Suite

Job description

Westwood Professional Services, Inc. is seeking an IT Analyst to deliver timely technical support to the enterprise, collaborating with business users to ensure value aligned with strategies.

The role emphasizes first-point contact, service desk ticket management, and operational support for office equipment. The ideal candidate is enrolled in or completed an IT-related program, comfortable with Microsoft Office tools, and eager to learning.