Senior Information Technology Support Analyst

OSTechnical; Irvine (CA); On-site; USD 70,000 - 90,000; Full time

Job summary

A technology company is seeking a hands-on Senior IT Support Analyst to provide exceptional technical support across all organizational levels. You will troubleshoot system issues, act as the primary contact for support requests, and resolve technical challenges in collaboration with vendors. The ideal candidate must possess strong troubleshooting and communication skills, with a B.S degree or equivalent experience. This opportunity is for local professionals without sponsorship requirements.

Qualifications

• Strong troubleshooting skills and a proactive, ownership mindset.
• Excellent communication with both technical and non-technical users.
• Experience supporting various IT systems, including AV and telephony.

Responsibilities

• Provide technical support for hardware, software, and business applications.
• Act as the primary contact for support requests via phone & email.
• Troubleshoot system issues and drive effective solutions.

Skills

Troubleshooting skills

Communication with users

Proactive mindset

Education

B.S Degree or equivalent experience

Job description

Senior IT Support Analyst – West Coast – Direct Hire

We’re seeking a hands‑on Senior IT Support Analyst who thrives on solving problems and delivering exceptional end‑user support across all levels of the organization.

What You’ll Do:

• Provide technical support for hardware, software, and business applications
• Act as the primary contact for support requests (phone & email)
• Troubleshoot system issues and drive effective solutions
• Partner with vendors to resolve technical challenges
• Support AV and phone systems

What We’re Looking For:

• Strong troubleshooting skills and a proactive, ownership mindset
• Excellent communication with both technical and non-technical users
• Experience supporting a range of IT systems, desktop and server operating systems, including AV and telephony
• B.S Degree or equivalent experience

Please Note: We are looking for local professionals who can work without any sponsorship.