West Coast Regional Service Leader (Remote)

AccruePartners; Phoenix (AZ); Remote; USD 150,000 - 230,000; Full time

Benefits offered by this job

Leadership role with remote team

Travel 30-50% across the West Coast

Career growth opportunities

Job summary

AccruePartners is seeking a senior leader to own regional service operations. You will lead a remote team of technical service professionals, driving engagement, performance and continuous improvement across a multi-state region.

Responsibilities include partnering with Sales, Operations and other leaders to launch new service programs, optimize processes, and meet customer commitments. A strong candidate balances strategic planning with hands-on execution and excellent communication at all

Qualifications

• 10+ years in service operations or related leadership roles.
• Proven track record leading remote or geographically dispersed teams.
• Strong background in process improvement, project management and operational excellence.
• Ability to balance strategic planning with hands-on execution in a dynamic environment.
• Strong communication skills with ability to influence across multiple levels.
• Bachelor's degree preferred or equivalent experience; healthcare technology or medical equipment experience is a plus.

Responsibilities

• Lead, coach, and develop a team of technical service professionals while driving engagement, performance, and continuous improvement.
• Oversee regional service operations, ensuring customer commitments and performance goals are met.
• Improve service processes to increase efficiency, optimize resources, and enhance customer experience.
• Partner with internal teams to support new service program launches and ongoing improvements.
• Manage regional resources, budgets, and priorities to align with business goals and customer needs.
• Build strong customer relationships and identify opportunities to enhance service solutions.

Skills

Leadership

Remote team leadership

Process improvement

Project management

Communication

Education

Bachelor's degree preferred

Job description

AccruePartners is seeking a senior leader to own regional service operations. You will lead a remote team of technical service professionals, driving engagement, performance and continuous improvement across a multi-state region.

Responsibilities include partnering with Sales, Operations and other leaders to launch new service programs, optimize processes, and meet customer commitments. A strong candidate balances strategic planning with hands-on execution and excellent communication at all