West Coast Enterprise CS Lead — Remote

n8n GmbH; Northern (KY); Ibrido; USD 180.000 - 240.000; Tempo pieno

Vantaggi offerti da questo lavoro

Equity

Remote-first

Descrizione del lavoro

n8n is seeking a senior Customer Success leader to own and grow the West Coast CS function. You will guide top-tier enterprise accounts, shape the customer journey, and scale the West Coast team with strong people leadership.

You’ll partner with Sales, Product, Support, Renewals, and GTM, driving adoption, retention, and expansion while building scalable CS playbooks and processes across US East, US West, and international teams.

Competenze

• 2–3+ years of people management experience with a track record of hiring, developing, and retaining CS talent.
• 7–10 years in Customer Success, Professional Services, or related roles with large enterprise customers.
• Experience in enterprise IT or technology environments and understanding of technical buyers.
• Operational discipline for forecasts, account-health cadences, and risk reviews.

Mansioni

• Lead our most strategic enterprise accounts with executive relationships and strategy.
• Build and scale the West Coast CS team, including hiring and onboarding.
• Establish a consistent operating cadence across forecasting, health metrics, and risk reviews.
• Collaborate with Sales, Product, Support, Renewals, and GTM to deliver a seamless customer journey.

Conoscenze

People leadership

Enterprise CS

Forecasting

Collaboration

Descrizione del lavoro

n8n is seeking a senior Customer Success leader to own and grow the West Coast CS function. You will guide top-tier enterprise accounts, shape the customer journey, and scale the West Coast team with strong people leadership.

You’ll partner with Sales, Product, Support, Renewals, and GTM, driving adoption, retention, and expansion while building scalable CS playbooks and processes across US East, US West, and international teams.