Remote Enterprise Customer Success Manager - West Coast

Venture Post; Northern (KY); Hybrid; USD 100,000 - 160,000; Full time

Benefits offered by this job

Competitive compensation

Equity ownership

Work/life balance

US benefits & 401(k) matching

Remote-first with US flexibility

Job summary

n8n is seeking a Customer Success Manager for its Guided segment, remote role with West Coast hours. You will partner with ~30 enterprise accounts across onboarding, adoption, and renewals, driving measurable ROI and long-term expansion.

You will align with IT, engineering, and product teams to accelerate value realization, reduce risk, and orchestrate scalable customer programs in a fast-growing, remote-first company.

Qualifications

• You have managed a portfolio of enterprise SaaS customers.
• You can run kickoffs, onboardings, stakeholder alignment, and QBRs end-to-end.
• You engage credibly with IT/engineering stakeholders on APIs, integrations, environments, and automation.
• You have experience with renewals and expansions, driving retention and growth.
• You translate product usage into measurable ROI and executive-ready narratives.
• Familiarity with workflow automation or iPaaS is a plus.

Responsibilities

• Own a portfolio of n8n enterprise customers across onboarding, adoption, and renewal.
• Lead customer kickoffs and success planning with stakeholders.
• Drive onboarding and enablement across technical and business audiences.
• Establish a structured operating cadence with health checks and QBRs.
• Monitor health signals to identify risks and guide resolutions.
• Quantify business value and ROI throughout the lifecycle.
• Progress expansion opportunities with account executives on growth.
• Collaborate with Support, Solutions Engineering, and Product to unblock customers.
• Provide feedback to Product/Engineering to shape roadmap priorities.

Skills

Enterprise CS experience

Technical fluency

Commercial acumen

Value & outcomes mindset

Operational rigor

Clear communication

Cross-functional leadership

Builder mindset

Automation + AI curiosity

Startup/scale-up experience

Multi-region collaboration

Technical or STEM education

Education

Technical degree (CS/Engineering)

Job description

n8n is seeking a Customer Success Manager for its Guided segment, remote role with West Coast hours. You will partner with ~30 enterprise accounts across onboarding, adoption, and renewals, driving measurable ROI and long-term expansion.

You will align with IT, engineering, and product teams to accelerate value realization, reduce risk, and orchestrate scalable customer programs in a fast-growing, remote-first company.