Enterprise CSM — Remote (West Coast Hours)

n8n GmbH

California (MO)

Remote

USD 110,000 - 170,000

Full time

4 days ago

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Benefits offered by this job

Competitive compensation

Equity

Work-life balance

Health & wellness

Job summary

n8n GmbH is seeking a Customer Success Manager for our Guided segment, supporting enterprise accounts across the US West Coast. This remote role follows West Coast hours and drives onboarding, adoption, renewals, and expansion to translate product usage into measurable ROI.

You will lead kickoffs, success planning, executive reviews, and health checks, coordinating with Support, Solutions Engineering, Product, and Sales.

Qualifications

Enterprise SaaS customer management experience.
Technical fluency with APIs, integrations and automation.
Strong commercial and renewal experience.
Ability to translate product usage into business value.
Excellent cross-functional collaboration.
Ability to thrive in fast-moving startups.
Experience across US time zones or multi-region.
Familiarity with n8n or iPaaS platforms.
Bachelor's degree or equivalent in a technical field.

Responsibilities

Own a portfolio of enterprise customers, leading onboarding, adoption, and renewal phases.
Lead kickoff and success planning with stakeholder alignment.
Drive onboarding and enablement across technical and business audiences.
Establish operating cadences with health checks and executive syncs.
Monitor health and usage signals to identify risks and escalations.
Quantify business value and ROI across the customer lifecycle.
Identify expansion opportunities with account executives.
Collaborate with Support, Solutions Engineering, and Product to resolve blockers.
Provide feedback to product/engineering to shape roadmap priorities.