West Coast Enterprise CS Leader & Team Builder

n8n GmbH; Washington; Remote; USD 150.000 - 200.000; Vollzeit

Benefits dieser Stelle

Equity

Remote-friendly

Health insurance

401(k) matching

Zusammenfassung

n8n is seeking a Customer Success leader to build and run a high-performing West Coast CS function. You will partner with CSMs, own executive relationships, and guide strategic accounts while scaling the team and operating model for rapid growth.

You will shape the customer journey across Sales, Product, and Support, driving adoption, retention, and expansion for our largest enterprise customers with a remote-first, worldwide team.

Qualifikationen

• 2–3+ years of people management experience and a track record of hiring and developing CS talent.
• 7–10 years of experience in Customer Success or similar roles supporting large enterprise customers.
• Experience in an enterprise IT or technology environment with technically savvy buyers.
• Ability to run forecasts, account-health cadences, and risk reviews for a complex book of business.
• Demonstrated collaborative approach and willingness to improve processes.

Aufgaben

• Lead and own West Coast enterprise accounts with executive relationships.
• Build and develop the West Coast Customer Success team and onboarding processes.
• Establish a cadence for forecasting, health checks, risk reviews, and expansion opportunities.
• Collaborate with Sales, Product, Support, and Renewals to shape the end-to-end customer journey.

Kenntnisse

People leadership

Enterprise CS

Forecasting

Collaboration

Operational discipline

Jobbeschreibung

n8n is seeking a Customer Success leader to build and run a high-performing West Coast CS function. You will partner with CSMs, own executive relationships, and guide strategic accounts while scaling the team and operating model for rapid growth.

You will shape the customer journey across Sales, Product, and Support, driving adoption, retention, and expansion for our largest enterprise customers with a remote-first, worldwide team.