Remote West Coast Enterprise CS Leader

Firstminute Capital; Colorado; Remote; USD 150,000 - 210,000; Full time

Benefits offered by this job

Competitive compensation

Equity

Work/life balance

Health & wellness benefits

401(k) retirement plan

Open source and hackathons

Job summary

n8n is hiring a West Coast Customer Success leader to build and run a high-performing CS function for strategic enterprise accounts. You’ll lead executive relationships, guide account strategies, and scale the CS team, driving adoption, retention, and expansion in a remote-first environment.

You will partner across Sales, Product, Support, and GTM to evolve playbooks and ensure end-to-end customer journeys, with a focus on measurable outcomes and strong team development.

Qualifications

• 2–3+ years of people management, hiring, developing, retaining CS talent.
• 7–10 years in Customer Success, Professional Services, or similar for large enterprise accounts.
• Enterprise IT experience and understanding of technical buyers.
• Operational discipline with forecasts, health checks, risk reviews.
• Willingness to roll up sleeves and improve processes.
• Collaborative mindset with peers to drive shared outcomes.

Responsibilities

• Lead the Strategic Enterprise Accounts for the West Coast, aligning success plans.
• Build trusted executive relationships and step into leadership conversations as needed.
• Own customer relationships with high risk while scaling the West Coast team.
• Hire, onboard, and coach CSMs; implement development plans and feedback loops.
• Establish cadence across forecasting, health, reviews; drive repeatable CS motions.
• Partner with Sales, Product, Support, and GTM leaders to shape end-to-end experience.

Skills

People leadership

Enterprise CS

Forecasting

Account management

Cross-functional collaboration

Operational discipline

Strategic account planning

Education

Bachelor's degree or higher in business/IT

Tools

CRM systems

Forecasting tools

Job description

n8n is hiring a West Coast Customer Success leader to build and run a high-performing CS function for strategic enterprise accounts. You’ll lead executive relationships, guide account strategies, and scale the CS team, driving adoption, retention, and expansion in a remote-first environment.

You will partner across Sales, Product, Support, and GTM to evolve playbooks and ensure end-to-end customer journeys, with a focus on measurable outcomes and strong team development.