Wellness Studio General Manager - Lead Ops & Teams

Restore Hyper Wellness; Laguna Niguel (CA); Presencial; USD 90.000 - 130.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

401(k)

Bonus based on performance

Employee discounts

Health insurance

Paid time off

Dental insurance

Vision insurance

Wellness resources

Descripción de la vacante

Restore Hyper Wellness is seeking a General Manager to lead training, operations, and client experience while motivating the team to achieve excellence. You will balance leadership, sales support, and hands-on operations to deliver five-star service.

You will mentor staff, ensure smooth workflows, and uphold brand standards, prioritizing member retention and a superior client experience across the studio every day.

Formación

• Education: High School Diploma or equivalent (required).
• Experience: 1+ year of management or supportive leadership experience (required).
• Experience: 4+ years of customer-facing experience (preferred).
• Proven success in sales and team leadership.
• Strong de-escalation and conflict resolution skills.
• Exceptional communication skills (written and verbal).
• Ability to multi-task and manage both client and staff needs.
• Intermediate computer proficiency.
• Flexibility to work evenings, weekends, and holidays as needed.

Responsabilidades

• Deliver high-quality client service by modeling hospitality standards.
• Support membership engagement, retention, and issue resolution to ensure positive client outcomes.
• Proactively de-escalate and resolve client concerns.
• Coach staff on product knowledge, pricing, and compliance.
• Guide team members in sales strategies, membership promotion, and hospitality practices.
• Support studio sales, marketing, and operational initiatives to hit KPI targets.
• Maintain a clean, safe, and welcoming studio environment.
• Uphold brand standards across facility presentation.
• Lead by example to foster a professional, client-first culture.

Conocimientos

Leadership

Customer-facing

Communication

De-escalation

Educación

High School Diploma or equivalent

Herramientas

Computer proficiency

Descripción del empleo

Restore Hyper Wellness is seeking a General Manager to lead training, operations, and client experience while motivating the team to achieve excellence. You will balance leadership, sales support, and hands-on operations to deliver five-star service.

You will mentor staff, ensure smooth workflows, and uphold brand standards, prioritizing member retention and a superior client experience across the studio every day.