Wellness Sales & Guest Experience Specialist

Elements Massage; Titicus (CT); On-site; USD 23,000 - 32,000; Part time

Benefits offered by this job

Bonuses based on monthly conversion

Complimentary monthly massage

Job summary

Elements Massage Ridgefield is seeking a friendly Wellness Sales/Customer Service Associate to lead sales of the Wellness Program and deliver exceptional client experiences. You will enroll clients, handle studio hospitality, and process paperwork and payments with a focus on accuracy and service.

The role requires strong communication, listening, and teamwork with therapists and management to put clients first.

Qualifications

• Retail sales experience preferred; selling memberships or services in-person.
• Must be at least 21 years old.
• Able to work nights and/or weekend shifts; minimum 15 hours/week.

Responsibilities

• Inform clients about the Elements Massage Wellness Program.
• Enroll clients into the Wellness Program.
• Be the first and last face of hospitality, on phone or in-studio.
• Ensure paperwork and payments are brief, painless, and accurate.
• Collaborate with Manager, Therapists, and Estheticians to place clients at the center.

Skills

Sales process

Active listening

Customer service

Tools

Office software

Scheduling software

Payments processing

Job description

Elements Massage Ridgefield is seeking a friendly Wellness Sales/Customer Service Associate to lead sales of the Wellness Program and deliver exceptional client experiences. You will enroll clients, handle studio hospitality, and process paperwork and payments with a focus on accuracy and service.

The role requires strong communication, listening, and teamwork with therapists and management to put clients first.