Wellness Sales & Guest Experience Associate

WellBiz Brands, Inc.; Ridgefield (CT); On-site; USD 28,000 - 34,000; Part time

Benefits offered by this job

Bonuses based on monthly conversion

Complimentary monthly massage or facia

Competitive starting pay

Job summary

Elements Massage Ridgefield is seeking a friendly, outgoing Wellness Sales Associate / Customer Service Associate to lead sales and service for potential clients and current members. You will inform clients about the Wellness Program, enroll them, and ensure a smooth checkout and hospitality experience.

The role emphasizes listening to clients, delivering outstanding service, and collaborating with therapists and staff to create a welcoming studio environment.

Qualifications

• Must be at least 21 years of age.
• Minimum 15 hours per week, including nights and/or weekend shifts.
• Prior retail sales experience preferred; selling memberships or services in-person to potential clients.
• Customer Service in a spa-like environment is preferred; hospitality and execution.
• Familiarity with modern office tools; scheduling and payments processed with easy-to-learn computer programs.
• Driven to create the best work environment for employees and the best experiences for clients.

Responsibilities

• Inform clients about the benefits of the Elements Massage Wellness Program.
• Follow our proven sales process to enroll clients into the Wellness Program.
• Be the first and final face of hospitality, whether on the phone or in the studio.
• Ensure the client appointment paperwork and payment process is brief, painless, and accurate.
• Work as a team with the Manager, Massage Therapists and Estheticians to create an environment where clients are the center of the world.

Skills

Sales process

Active listening

Customer service

Job description

Elements Massage Ridgefield is seeking a friendly, outgoing Wellness Sales Associate / Customer Service Associate to lead sales and service for potential clients and current members. You will inform clients about the Wellness Program, enroll them, and ensure a smooth checkout and hospitality experience.

The role emphasizes listening to clients, delivering outstanding service, and collaborating with therapists and staff to create a welcoming studio environment.