Wellness Sales & Guest Experience Associate

Elements Massage; Lakewood (CO); On-site; USD 25,000 - 26,000; Full time

Benefits offered by this job

Competitive pay

Bonuses based on monthly conversion

Complimentary monthly massage

401k

Vision insurance

Dental insurance

Health insurance

Life insurance

Disability insurance

Store discounts

Job summary

Elements Massage Denver West is hiring a Wellness Sales Associate / Customer Service Associate to deliver an exceptional massage experience for every client. You will educate clients on the Wellness Program, enroll members, and act as the welcoming face of the studio both in person and by phone.

The role emphasizes listening to clients, handling paperwork smoothly, and collaborating with therapists and managers to keep clients at the center of every interaction.

Qualifications

• Follow our proven sales process to enroll clients into the Wellness Program.
• Listen to clients and prospective clients to build loyalty and trust.
• Turn client feedback into excellent service storytelling.
• Retail sales experience preferred; selling memberships or services in person.
• Customer service in spa-like environment preferred.

Responsibilities

• Inform clients about the Elements Massage Wellness Program.
• Follow the sales process to enroll clients.
• Be the first and final face of hospitality in person or on the phone.
• Ensure paperwork and payments are smooth and accurate.
• Collaborate with Managers and Massage Therapists to center the client experience.
• Assist with administrative duties as assigned.

Skills

Sales process

Listening skills

Customer service

Hospitality

Retail experience

Office tools

Team collaboration

Education

High school or equivalent

Tools

Scheduling software

Job description

Elements Massage Denver West is hiring a Wellness Sales Associate / Customer Service Associate to deliver an exceptional massage experience for every client. You will educate clients on the Wellness Program, enroll members, and act as the welcoming face of the studio both in person and by phone.

The role emphasizes listening to clients, handling paperwork smoothly, and collaborating with therapists and managers to keep clients at the center of every interaction.