Wellness Membership Specialist — Sales & Customer Care

WellBiz Brands, Inc.; Walnut Creek (CA); On-site; USD 19,000 - 28,000; Full time

Benefits offered by this job

Bonuses and commissions

Monthly massage

Starting pay $17/hour

Job summary

Elements Therapeutic Massage, LLC is seeking Retail Sales Associates to help clients through the Elements Wellness Program and deliver first‑class service in a spa‑like setting.

You will follow our proven sales process, listen actively to new and existing clients, and build loyalty while ensuring a welcoming, professional atmosphere. Prior retail experience preferred, with friendly, hospitality‑driven approach.

Qualifications

• Active listening and communication skills essential for understanding client needs.
• Ability to follow a proven sales process to promote the Elements Wellness Program.
• Prior retail sales experience preferred; familiarity with in-person memberships or services.
• Experience in a spa-like or hospitality environment is a plus; strong hospitality and execution.

Responsibilities

• Follow the proven sales process to sell the Elements Wellness Program and build customer loyalty.
• Talk with clients and listen to understand their needs and preferences.
• Provide excellent customer service and turn client feedback into positive experiences.

Skills

Active listening

Sales process

Customer service

Retail experience

Tools

Scheduling software

Payment processing

Job description

Elements Therapeutic Massage, LLC is seeking Retail Sales Associates to help clients through the Elements Wellness Program and deliver first‑class service in a spa‑like setting.

You will follow our proven sales process, listen actively to new and existing clients, and build loyalty while ensuring a welcoming, professional atmosphere. Prior retail experience preferred, with friendly, hospitality‑driven approach.