Wellness Front Desk & Guest Services Specialist

Arch Amenities Group; New York (NY); Hybrid; USD 32,000 - 52,000; Full time

Job summary

Arch Amenities Group is seeking a Front Desk Associate in New York, NY to warmly greet guests, answer inquiries, and support the various services and amenities offered. You will process payments, handle reservations, and assist with maintaining a clean, secure and welcoming environment for members and guests.

The position emphasizes strong communication, reliability, and a proactive approach to customer service, with opportunities to engage in spa services, fitness amenities, and events, while

Qualifications

• High School diploma but college degree preferred.
• Previous experience handling money.
• Excellent communication, customer service skills, and work ethic.
• Efficient, well organized, and able to handle a variety of duties simultaneously.
• Professional manner, discretion, and appearance.
• Energetic, enthusiastic and motivational.
• Strong team player.
• Proficient in appropriate computer skills and office equipment.
• Ability to lift 25 lbs.
• Availability to work nights, weekends and holidays.

Responsibilities

• Greets guests and members and answers inquiries with a friendly demeanor.
• Processes transactions and handles money accurately.
• Maintains facility cleanliness and supports maintenance procedures.
• Reports incidents or accidents to the Facility Manager.
• Submits paperwork and financial reporting per policy.
• Gathers and maintains inventory of supplies as applicable.
• Helps guests understand facility amenities and services.
• Ensures facility security and access control for members and guests.
• Enrolls members in programs and makes reservations for spa services or personal training.
• Reconciles daily sales, deposits, and receipts as applicable.
• Supports staff with moving and setting up equipment for events.
• Performs additional duties as assigned.

Skills

Customer service

Communication

Professional demeanor

Team player

Computer skills

Money handling

Multitasking

Evening/weekend availability

Education

High School diploma

College degree preferred

Tools

POS system

Office equipment

Job description

Arch Amenities Group is seeking a Front Desk Associate in New York, NY to warmly greet guests, answer inquiries, and support the various services and amenities offered. You will process payments, handle reservations, and assist with maintaining a clean, secure and welcoming environment for members and guests.

The position emphasizes strong communication, reliability, and a proactive approach to customer service, with opportunities to engage in spa services, fitness amenities, and events, while