Spa Concierge: Guest Experience Champion

Arch Amenities Group; New York (NY); On-site; USD 25,000 - 36,000; Full time

Job summary

Arch Amenities Group is seeking a Spa Concierge in New York to maintain the cleanliness of the spa, locker rooms, fitness area and pool desk, delivering the Arch experience to guests.

You will handle linens, assist guests, explain locker room setups, perform light laundry, and ensure supplies are stocked; candidates with hospitality experience and a professional, calm demeanor are encouraged to apply.

Qualifications

• High School Diploma or GED required.
• Previous customer service experience in hospitality preferred.
• Ability to communicate clearly with members/guests.
• Efficient, well organized with ability to multitask.
• Energetic, professional demeanor and discretion.

Responsibilities

• Maintain cleanliness of spa, locker rooms, fitness area, and pool desk.
• Uphold Arch Amenities Group standards and brand guidelines.
• Restock linens and manage supplies.
• Escort guests to changing areas and explain locker room setup.
• Report incidents and communicate facility issues to management.
• Perform laundry duties when applicable.
• Engage courteously with guests to ensure a positive experience.

Skills

Customer service

Communication

Team player

Calm under pressure

Attention to detail

Education

High School Diploma or GED

Job description

Arch Amenities Group is seeking a Spa Concierge in New York to maintain the cleanliness of the spa, locker rooms, fitness area and pool desk, delivering the Arch experience to guests.

You will handle linens, assist guests, explain locker room setups, perform light laundry, and ensure supplies are stocked; candidates with hospitality experience and a professional, calm demeanor are encouraged to apply.