Front Desk

Arch Amenities Group; Whitefish Bay (WI); On-site; USD 17,000 - 22,000; Full time

Job summary

Arch Amenities Group is seeking a Front Desk Associate at the Harry & Rose Samson Family Jewish Community Center in Wisconsin. You will greet guests and members, provide information about services, answer inquiries, and assist with transactions while upholding Arch Amenities Group standards.

Key duties include processing payments, scheduling spa services, enrolling members in programs, maintaining a clean, secure facility, and communicating shifts to teammates.

Qualifications

• High School diploma required, college degree preferred.
• Experience handling money/cash transactions.
• Excellent communication and customer service skills.
• Efficient, organized, able to multitask.
• Professional demeanor, discretion and neat appearance.
• Strong verbal and written communication skills.
• Energetic, enthusiastic and motivated.

Responsibilities

• Greet guests and members and provide information about services.
• Process transactions and handle payments accurately.
• Maintain cleanliness and safety of the front desk area.
• Assist with reservations and program enrollments for spa services.
• Respond to inquiries and transfer to appropriate staff when needed.

Skills

Greeting guests & members

Cash handling

Customer service

Communication skills

Professional appearance

Reliability & integrity

Teamwork

Education

High School diploma

College degree preferred

Job description

Arch Amenities Group, the world's leading spa, fitness and leisure firm, is seeking a Front Desk Associate located at the Harry & Rose Samson Family Jewish Community Center. The Front Desk Associate is responsible for greeting guests and members and must be well versed in the facility and the different services and amenities offered. The Front Desk Associate is able to quickly develop strong relationships and trust, warmly welcome new clients, and answer inquiries. Additionally, the Front Desk Associate may need to process transactions, handle money, and contribute to facility cleanliness.

Required Availability:
4:45-8pm : Monday-Thursday
Weekends/Holidays as needed

Responsibilities

• Ensures the “Arch Amenities Group Experience” for members and guests by maintaining the standards set in Arch Amenities Group Basics to Excellence (BTE), Arch Amenities Group Mission Statement/Values; Standards and Expectations, and Arch Amenities Group Brand Standards.
• Adheres to policies of the facility and Arch Amenities Group.
• Reports any incident or accident to the Facility Manager.
• Submits all paperwork and financial reporting, when applicable, in accordance with Arch Amenities Group policy.
• Develops and maintains accurate department maintenance procedures and checklists through routine preventative maintenance and repair.
• Maintains a monthly inventory of supplies and or products, when applicable.
• Becomes knowledgeable about the facility and its amenities in order to effectively communicate with members and/or guests.
• Helps ensure facility is only accessed by actual members and/or guests, and that it is safe and secure at all times.
• Greets each and every guest with a smile and direct eye contact.
• Goes the extra mile for members and guests by offering to make reservations, find directions, look up phone numbers, etc.
• Uses time efficiently throughout shift by checking equipment, locker rooms, inventory, etc. Ensures proper coverage when it’s necessary to leave the area.
• Keeps area clear of clutter and personal effects.
• Informs co-worker(s) of pertinent information at the end of the shift. Maintains and updates staff communication book.
• Informs facility manager of any member, guest, or facility issues.
• Enrolls members and guests in programs. Makes reservations for spa services and personal training, when applicable.
• Receives payments for goods and services and properly accounts for the money. Reconciles daily sales, deposits, and receipts, when applicable.
• Assists staff with lifting and storing facility equipment, furniture, and products to help maintain facility and prepare for special events.
• Additional duties as assigned.

Qualifications

• High School diploma but college degree preferred.
• Previous experience handling money
• Excellent communication, customer service skills, and work ethic
• Efficient, well organized, and able to handle a variety of duties simultaneously
• Professional manner, discretion, and appearance
• Excellent verbal and written skills
• Energetic, enthusiastic and motivational