Guest Experience Specialist - Front Desk (Wellness Club)

Arch Amenities Group; Whitefish Bay (WI); On-site; USD 17,000 - 22,000; Full time

Job summary

Arch Amenities Group is seeking a Front Desk Associate at the Harry & Rose Samson Family Jewish Community Center in Wisconsin. You will greet guests and members, provide information about services, answer inquiries, and assist with transactions while upholding Arch Amenities Group standards.

Key duties include processing payments, scheduling spa services, enrolling members in programs, maintaining a clean, secure facility, and communicating shifts to teammates.

Qualifications

• High School diploma required, college degree preferred.
• Experience handling money/cash transactions.
• Excellent communication and customer service skills.
• Efficient, organized, able to multitask.
• Professional demeanor, discretion and neat appearance.
• Strong verbal and written communication skills.
• Energetic, enthusiastic and motivated.

Responsibilities

• Greet guests and members and provide information about services.
• Process transactions and handle payments accurately.
• Maintain cleanliness and safety of the front desk area.
• Assist with reservations and program enrollments for spa services.
• Respond to inquiries and transfer to appropriate staff when needed.

Skills

Greeting guests & members

Cash handling

Customer service

Communication skills

Professional appearance

Reliability & integrity

Teamwork

Education

High School diploma

College degree preferred

Job description

Arch Amenities Group is seeking a Front Desk Associate at the Harry & Rose Samson Family Jewish Community Center in Wisconsin. You will greet guests and members, provide information about services, answer inquiries, and assist with transactions while upholding Arch Amenities Group standards.

Key duties include processing payments, scheduling spa services, enrolling members in programs, maintaining a clean, secure facility, and communicating shifts to teammates.