Wellness Concierge & Guest Experience Lead

Arch Amenities Group; Philadelphia (Philadelphia County); On-site; USD 30,000 - 42,000; Full time

Job summary

Arch Amenities Group is seeking a Front Desk Associate to greet guests and members, promote available services, and answer inquiries. You will process payments, handle reservations for spa services and training, and help maintain a clean, secure facility that reflects Arch's brand standards.

Your role includes providing excellent service, managing daily transactions, and communicating effectively with team members to ensure a smooth guest experience across all amenities.

Qualifications

• Warmly greet guests and members and communicate facility offerings.
• Provide friendly, informative service and develop guest trust.
• Handle transactions, payments, and basic financial reporting.

Responsibilities

• Greet each guest with a smile and direct eye contact.
• Be knowledgeable about facilities and services to answer inquiries.
• Process reservations, assist with spa services and personal training bookings.
• Receive payments and reconcile daily sales, deposits, and receipts.
• Maintain facility cleanliness and inventory, report issues to manager.
• Ensure secure access for members and guests and uphold brand standards.
• Communicate shift end details and keep staff notes updated.

Job description

Arch Amenities Group is seeking a Front Desk Associate to greet guests and members, promote available services, and answer inquiries. You will process payments, handle reservations for spa services and training, and help maintain a clean, secure facility that reflects Arch's brand standards.

Your role includes providing excellent service, managing daily transactions, and communicating effectively with team members to ensure a smooth guest experience across all amenities.