Guest Services & Wellness Concierge

Arch Amenities Group; Mountain Brook Village (AL); On-site; USD 22,000 - 34,000; Full time

Job summary

Arch Amenities Group is seeking a Front Desk Associate to greet guests, learn the facility and services, and respond to inquiries. The role may involve processing transactions and contributing to cleanliness and security.

You will help guests with reservations and spa or training bookings, while maintaining cheerful service and accurate records. Able to stand long hours and lift up to 25 lbs, with nights, weekends, and holidays required.

Qualifications

• High School diploma; college degree preferred.
• Experience handling money.
• Excellent communication, customer service, and work ethic.
• Efficient, well organized, and able to handle a variety of duties simultaneously.
• Professional manner, discretion, and appearance.
• Energetic, enthusiastic and motivational.
• Proficient in appropriate computer skills and office equipment.
• Ability to stand for long periods and to lift up to 25 lbs; availability nights, weekends, and holidays.

Responsibilities

• Greet guests and members; develop relationships.
• Provide information on services; answer inquiries.
• Process transactions and manage payments.
• Maintain facility cleanliness and safety.
• Assist with reservations and program sign-ups.
• Report incidents to Facility Manager.
• Keep inventory and paperwork up to date.

Skills

Money handling

Customer service

Communication

Professional appearance

Team player

Computers

Education

High School diploma

College degree preferred

Tools

POS systems

Office software

Job description

Arch Amenities Group is seeking a Front Desk Associate to greet guests, learn the facility and services, and respond to inquiries. The role may involve processing transactions and contributing to cleanliness and security.

You will help guests with reservations and spa or training bookings, while maintaining cheerful service and accurate records. Able to stand long hours and lift up to 25 lbs, with nights, weekends, and holidays required.