Wellness Concierge & Customer Experience Pro

Restore Hyper Wellness - RHWM045; Cerritos (CA); On-site; USD 21,000 - 28,000; Full time

Benefits offered by this job

Employee discounts

Flexible schedule

Training & development

Competitive pay + bonuses

Wellness-focused environment

Job summary

Restore Hyper Wellness seeks energetic team members to join our location-based team as Hyper Wellness Representatives. You will be the face of the store, delivering a high-quality customer experience and guiding clients through our wellness services.

Responsibilities include greeting clients, assisting with bookings, onboarding new clients, and educating on services and at-home care. We value a friendly culture, growth, and a passion for wellness.

Qualifications

• At least 1 year of customer service experience in a retail environment.
• Strong communication and collaboration skills.
• Willingness to work on weekends.
• Passion for health and wellness.
• Pursuing or holding a degree in kinesiology or related field.

Responsibilities

• Greet clients and assist them with Restore's wellness services.
• Handle phone inquiries, voicemails, and booking/scheduling processes.
• Onboard new clients by completing medical waivers and creating profiles in the POS system.
• Conduct tours and upsell service packages and memberships.
• Educate clients on Restore services, benefits, and at-home care.
• Perform opening and closing procedures.
• Maintain a safe, clean environment for guests and employees.
• Serve as an expert on Restore products and services.
• Represent the brand by upholding Restore's values and mission.
• Foster a fun and engaging store culture where every team member is valued.

Skills

Customer service

Communication

Team collaboration

Weekend availability

Education

Kinesiology / Exercise Science related degree

Job description

Restore Hyper Wellness seeks energetic team members to join our location-based team as Hyper Wellness Representatives. You will be the face of the store, delivering a high-quality customer experience and guiding clients through our wellness services.

Responsibilities include greeting clients, assisting with bookings, onboarding new clients, and educating on services and at-home care. We value a friendly culture, growth, and a passion for wellness.