Wellness Concierge & Member Experience Champion

Restore Hyper Wellness - Kansas City, MO; Lynnfield (MA); Sur place; USD 21 000 - 30 000; Plein temps

Avantages offerts par ce poste

A competitive salary plus bonuses

Flexible Schedules

Casual Dress-code

Fun, wellness-focused work environment

Résumé du poste

Restore Hyper Wellness is seeking motivated individuals to join our store team as Hyper Wellness Representatives. You will be the face of the location, greeting clients, guiding them through our wellness services, and supporting them with bookings and onboarding.

You will educate clients on medical benefits, precautions, and at-home care while promoting service packages and memberships. This role emphasizes a friendly, knowledgeable guest experience and a collaborative team culture.

Qualifications

• At least one year of customer service experience in a retail environment.
• Weekend work availability is preferred.
• Strong communication and collaboration skills are essential.
• Pursuing or holding a degree in kinesiology, exercise science, personal training, or a related field.

Responsabilités

• Greet clients and assist them with Restore's wellness services.
• Handle phone inquiries, voicemails, and manage booking, scheduling, rescheduling, and cancellations.
• Onboard new clients by completing medical waivers and creating profiles in the POS system.
• Conduct tours and promote service packages and memberships.
• Educate clients on services, medical benefits, precautions, and at-home care.
• Perform opening and closing procedures.
• Maintain a safe, clean and secure environment for all guests and employees.
• Serve as a knowledgeable resource on Restore products and services.
• Represent the brand by embodying Restore's core values and mission.
• Create a fun and engaging store culture with team involvement and recognition.

Connaissances

Customer service

Communication

Collaboration

Formation

Degree in kinesiology / exercise science / personal training or related field

Description du poste

Restore Hyper Wellness is seeking motivated individuals to join our store team as Hyper Wellness Representatives. You will be the face of the location, greeting clients, guiding them through our wellness services, and supporting them with bookings and onboarding.

You will educate clients on medical benefits, precautions, and at-home care while promoting service packages and memberships. This role emphasizes a friendly, knowledgeable guest experience and a collaborative team culture.