Wellness Experience Concierge – Monthly Incentives

Restore Hyper Wellness; Oakbrook Terrace (IL); On-site; USD 21,000 - 28,000; Full time

Benefits offered by this job

Competitive hourly wage with incentive

Complimentary wellness services

Discounted wellness services

Job summary

Restore Hyper Wellness is seeking a friendly Hyper Wellness Representative to greet clients, assist with services, and guide them through bookings and onboarding. You will be the face of the location, ensuring a high-quality customer experience and safe environment.

The role includes educating clients about services and memberships, performing opening/closing procedures, and contributing to a positive store culture, with opportunities for monthly incentives.

Qualifications

• At least 1 year of customer service experience in a retail environment.
• Strong communication and collaboration skills.
• Passion for health and wellness.
• Working weekends is acceptable.
• Holding or pursuing a degree in kinesiology, exercise science, personal training, or a related field.

Responsibilities

• Greet clients and assist with Restore’s wellness services.
• Help clients over the phone, manage voicemails, and handle booking/rescheduling/cancellations.
• Onboard new clients by completing medical waivers and creating profiles in our POS system.
• Conduct tours and sell service packages and memberships.
• Educate clients on Restore services, including medical benefits and at-home care.
• Perform opening and closing procedures.
• Maintain a safe, clean and secure environment for guests and employees.
• Serve as an expert on Restore products and services.
• Represent the brand by embodying Restore’s core values and mission.
• Create a fun and engaging store culture where every team member is involved and recognized.

Skills

Customer service

Communication

Collaboration

Retail experience

Health and wellness interest

Education

Kinesiology / Exercise Science related degree

Job description

Restore Hyper Wellness is seeking a friendly Hyper Wellness Representative to greet clients, assist with services, and guide them through bookings and onboarding. You will be the face of the location, ensuring a high-quality customer experience and safe environment.

The role includes educating clients about services and memberships, performing opening/closing procedures, and contributing to a positive store culture, with opportunities for monthly incentives.