Wellness Clinic Guest Experience Specialist

YMCA of The Pikes Peak Region; Colorado Springs (CO); On-site; USD 19,000 - 25,000; Part time

Job summary

The YMCA of The Pikes Peak Region in Colorado Springs is seeking a Client Experience Specialist to warmly welcome members, manage check-ins, and support recovery services. You will ensure equipment setup, safety, and a calm environment that reflects YMCA values.

This part-time role emphasizes hospitality, independent shifts, and strong guest care. Responsibilities include guiding clients through services, handling payments, promoting related products, and keeping the clinic clean and orderly.

Qualifications

• 1–2 years of customer service or hospitality experience
• Minimum of 18 years old
• CPR and First Aid certification (or ability to obtain)
• Comfort working independently during solo shifts
• Strong interpersonal and communication skills
• Basic comfort with technology

Responsibilities

• Greet members and guests warmly and create a positive, welcoming first impression
• Check clients in and guide them through their scheduled recovery services
• Educate clients on proper use of recovery equipment and ensure comfort and safety
• Monitor sessions and respond promptly to client needs or questions
• Maintain a calm, professional, and service-oriented atmosphere at all times
• Prepare and set up recovery equipment including cold plunge/cryotherapy, infrared sauna, compression therapy boots, red light therapy, and massage chairs
• Perform light sanitization and reset of equipment between each use following YMCA protocols
• Complete end-of-shift area resets to ensure the clinic is clean, organized, and guest-ready
• Process payments and manage check-ins using membership management and scheduling systems
• Promote and sell recovery-related retail products in a guest-focused manner
• Answer questions about services, memberships, and products with confidence and clarity
• Track service usage and maintain accurate records
• Follow all YMCA policies, safety standards, and operational procedures
• Maintain CPR and First Aid certification per YMCA requirements
• Uphold cleanliness, safety, and professionalism while working independently
• Communicate maintenance or operational concerns to leadership promptly

Skills

Customer service

Hospitality

Communication

Independence

Job description

The YMCA of The Pikes Peak Region in Colorado Springs is seeking a Client Experience Specialist to warmly welcome members, manage check-ins, and support recovery services. You will ensure equipment setup, safety, and a calm environment that reflects YMCA values.

This part-time role emphasizes hospitality, independent shifts, and strong guest care. Responsibilities include guiding clients through services, handling payments, promoting related products, and keeping the clinic clean and orderly.