Guest Registration Concierge

YMCA of the Rockies; Estes Park (CO); Vor Ort; USD 21.000 - 30.000; Vollzeit

Zusammenfassung

The YMCA of the Rockies Estes Park Center seeks a Guest Registration team member to warmly welcome guests, check them in and out, and provide campus information. You will handle income, maintain records, and respond calmly to questions or emergencies, delivering outstanding service in a busy hospitality setting.

Join a mission-driven environment that values hospitality, safety, and guest satisfaction, with shifts including weekends and holidays.

Qualifikationen

• High school diploma or GED equivalent required.
• Ability to fluently read, write, and speak English.
• Previous hotel, hospitality, or customer service experience preferred.
• Clerical experience preferred.
• Ability to learn Income Audit and Night Audit responsibilities as scheduled.
• Ability to perform general office cleaning and assist guests with transporting luggage when needed.
• Commitment to providing excellent guest service and supporting the mission of YMCA of the Rockies.

Aufgaben

• Check guests in and out of accommodations using the computer-based property management system.
• Operate office equipment including a computer, adding machine, base radio system, and telephone switchboard.
• Demonstrate excellent communication and interpersonal skills to respond to guest and staff concerns, questions, and emergencies in a calm and professional manner.
• Provide outstanding telephone service, including accurate information and effective salesmanship.
• Accurately account for income and maintain proper financial records during assigned shifts.
• Work effectively in a busy office environment with frequent interruptions, distractions, and deadlines.
• Appropriately handle emergency situations and demonstrate problem-solving skills for both guest and staff issues.
• Maintain flexibility to work various shifts, including weekends, holidays, and rotating schedules.
• Perform tasks requiring physical stamina, including lifting up to 50 lbs. and standing for extended periods (up to 8 hours) on hard surfaces.

Kenntnisse

Customer service

Communication skills

Cash handling

Telephone service

Ausbildung

High school diploma or GED

Tools

Property management system

Jobbeschreibung

The YMCA of the Rockies Estes Park Center seeks a Guest Registration team member to warmly welcome guests, check them in and out, and provide campus information. You will handle income, maintain records, and respond calmly to questions or emergencies, delivering outstanding service in a busy hospitality setting.

Join a mission-driven environment that values hospitality, safety, and guest satisfaction, with shifts including weekends and holidays.