Client Experience Specialist - Briargate

YMCA of The Pikes Peak Region; Colorado Springs (CO); On-site; USD 19,000 - 25,000; Part time

Job summary

The YMCA of The Pikes Peak Region in Colorado Springs is seeking a Client Experience Specialist to warmly welcome members, manage check-ins, and support recovery services. You will ensure equipment setup, safety, and a calm environment that reflects YMCA values.

This part-time role emphasizes hospitality, independent shifts, and strong guest care. Responsibilities include guiding clients through services, handling payments, promoting related products, and keeping the clinic clean and orderly.

Qualifications

• 1–2 years of customer service or hospitality experience
• Minimum of 18 years old
• CPR and First Aid certification (or ability to obtain)
• Comfort working independently during solo shifts
• Strong interpersonal and communication skills
• Basic comfort with technology

Responsibilities

• Greet members and guests warmly and create a positive, welcoming first impression
• Check clients in and guide them through their scheduled recovery services
• Educate clients on proper use of recovery equipment and ensure comfort and safety
• Monitor sessions and respond promptly to client needs or questions
• Maintain a calm, professional, and service-oriented atmosphere at all times
• Prepare and set up recovery equipment including cold plunge/cryotherapy, infrared sauna, compression therapy boots, red light therapy, and massage chairs
• Perform light sanitization and reset of equipment between each use following YMCA protocols
• Complete end-of-shift area resets to ensure the clinic is clean, organized, and guest-ready
• Process payments and manage check-ins using membership management and scheduling systems
• Promote and sell recovery-related retail products in a guest-focused manner
• Answer questions about services, memberships, and products with confidence and clarity
• Track service usage and maintain accurate records
• Follow all YMCA policies, safety standards, and operational procedures
• Maintain CPR and First Aid certification per YMCA requirements
• Uphold cleanliness, safety, and professionalism while working independently
• Communicate maintenance or operational concerns to leadership promptly

Skills

Customer service

Hospitality

Communication

Independence

Job description

Job Details: Job Location: Colorado Springs, CO 80920, Position Type: Part Time, Job Shift: Any, OVERVIEW

The Client Experience Specialist is the welcoming face and operational heartbeat of the YMCA Recovery & Wellness Clinic. This role delivers exceptional, hospitality-driven service while ensuring members and guests feel supported, informed, and cared for throughout their experience. Working independently during scheduled shifts, the Client Experience Specialist manages check‑ins, prepares and resets recovery equipment, supports product sales, processes payments, schedules next appointments and maintains a clean, calm, and safe environment that reflects YMCA values of care, inclusion, and community.

Key Responsibilities

• Member & Guest Experience
  • Greet members and guests warmly and create a positive, welcoming first impression
  • Check clients in and guide them through their scheduled recovery services
  • Educate clients on proper use of recovery equipment and ensure comfort and safety
  • Monitor sessions and respond promptly to client needs or questions
  • Maintain a calm, professional, and service-oriented atmosphere at all times
• Recovery Equipment Support & Cleaning
  • Prepare and set up recovery equipment including cold plunge/cryotherapy, infrared sauna, compression therapy boots, red light therapy, and massage chairs
  • Perform light sanitization and reset of equipment between each use following YMCA protocols
  • Complete end-of-shift area resets to ensure the clinic is clean, organized, and guest-ready
• Sales, Payments & Systems
  • Process payments and manage check-ins using membership management and scheduling systems
  • Promote and sell recovery‑related retail products in a guest-focused manner
  • Answer questions about services, memberships, and products with confidence and clarity
  • Track service usage and maintain accurate records
• Safety, Compliance & Operations
  • Follow all YMCA policies, safety standards, and operational procedures
  • Maintain CPR and First Aid certification per YMCA requirements
  • Uphold cleanliness, safety, and professionalism while working independently
  • Communicate maintenance or operational concerns to leadership promptly

Qualifications

Required

• 1–2 years of customer service or hospitality experience
• Minimum of 18 years old
• CPR and First Aid certification (or ability to obtain)
• Comfort working independently during solo shifts
• Strong interpersonal and communication skills
• Basic comfort with technology

Preferred

• Experience in a spa, wellness, fitness, or recovery environment
• Retail or product sales experience
• Passion for health, wellness, and member-centered service

Physical & Work Requirements

• Ability to stand for extended periods
• Ability to lift and move equipment components as needed
• Ability to perform light cleaning and sanitization tasks throughout the shift

Shifts

Shifts: Tuesdays and Thursdays 11am - 3pm

Also, need to have availability to pick up shifts/sub on nights and weekends