Wellness Clinic General Manager - Operations & Service

Massage Envy; Apex (NC); On-site; USD 55,000 - 85,000; Full time

Job summary

Massage Envy in Apex, NC is seeking a General Manager to lead daily clinic operations, including sales, guest service, staffing, and compliance with brand standards. You will supervise staff, manage scheduling, and uphold the company’s core values while delivering an exceptional guest experience.

The role emphasizes coaching and developing staff, conducting regular performance discussions, and ensuring the clinic meets monthly and yearly targets.

Qualifications

• High School Diploma and 2+ years of related experience or equivalent education/experience.
• Proficiency with MS Office (email, spreadsheets, databases, word processing).
• Strong leadership and coaching skills with the ability to develop staff.
• Ability to manage schedules, operations, and ensure compliance with policies.

Responsibilities

• Work 25+ hours per week at the front desk or equivalent role.
• Lead clinic leadership, model professional image and positive culture.
• Coach staff with ongoing feedback and development plans.
• Communicate issues, opportunities, and progress to Area/District Manager.
• Ensure monthly and annual performance goals are met and reviewed.
• Conduct daily huddles, review service standards, and drive sales goals.
• Hire and onboard staff in partnership with Area Manager.
• Maintain supplies, equipment, inventory, and facility cleanliness.
• Ensure compliance with franchise agreements, licenses, and background checks.

Skills

Leadership

Customer service

Operations management

Staff development

Sales

Communication

Education

High School Diploma

Tools

MS Office

Job description

Massage Envy in Apex, NC is seeking a General Manager to lead daily clinic operations, including sales, guest service, staffing, and compliance with brand standards. You will supervise staff, manage scheduling, and uphold the company’s core values while delivering an exceptional guest experience.

The role emphasizes coaching and developing staff, conducting regular performance discussions, and ensuring the clinic meets monthly and yearly targets.