Staff Assistant I

Harvard University Central Administration; Cambridge (MA); On-site; USD 22,000 - 28,000; Full time

Benefits offered by this job

Generous paid time off

Medical, dental, and vision insurance

Tuition assistance and reimbursement

Commuter benefits

Job summary

Harvard University Central Administration is seeking a Staff Assistant I/Receptionist to greet visitors, provide reception and client services, and schedule appointments at a busy wellness center. You will handle payments, perform clerical tasks, and maintain professional, confidential interactions.

The role requires excellent communication, organization, and the ability to work evenings/weekends. This is a part-time schedule at Harvard, with a focus on patient-centered service and teamwork.

Qualifications

• High school graduate or equivalent.
• Minimum of 1 year of professional, customer-service oriented experience.
• College degree.
• Professional, able to maintain confidentiality, reliable, highly organized, and detail oriented.
• Ability to effectively and politely communicate with people from various, diverse backgrounds, work well on a team, and multi-task.
• Ability to work evening and weekend hours required.

Responsibilities

• Greets visitors in a courteous and professional manner.
• Provides reception and client service on a walk-in, phone in, or email basis.
• Schedules appointments for clients according to established guidelines.
• Receives payment by check, credit card, payroll deduction, or term bill from client at the time of appointment booking.
• Successfully handles routine clerical functions.
• Answers phone in a timely and courteous manner.
• Demonstrates flexibility when unexpected changes in assignment occur.
• Communicates to other staff members/group leader prior to leaving unit for break or lunch periods and prior to leaving for the day in order to ensure appropriate coverage.

Skills

Customer service

Communication

Teamwork

Multi-tasking

Evening/weekend availability

Education

College degree

Tools

Scheduling software

Job description

Job Description

Reporting to the Director of the Center for Wellness, the Staff Assistant I/Receptionist provides receptionist duties to a busy massage and acupuncture center with courtesy and professionalism. Receives and greets all visitors, provides reception and client service on a walk-in, phone-in, or e-mail basis. Schedules appointments for clients according to established guidelines. May perform other administrative duties such as filing, data entry, and general correspondence as required.

Job-Specific Responsibilities:

• Greets visitors in a courteous and professional manner.
• Provides reception and client service on a walk-in, phone in, or email basis.
• Schedules appointments for clients according to established guidelines.
• Receives payment by check, credit card, payroll deduction, or term bill from client at the time of appointment booking.
• Successfully handles routine clerical functions.
• Answers phone in a timely and courteous manner.
• Demonstrates flexibility when unexpected changes in assignment occur.
• Communicates to other staff members/group leader prior to leaving unit for break or lunch periods and prior to leaving for the day in order to ensure appropriate coverage.

Professional / Team Workplace Accountability

• Performs all personal business away from patients and all work areas.
• Identifies own learning needs and requests assistance from others when needed.
• Attends staff meetings and educational offerings required by the department.
• Plans for time off in advance and according to clinic policy.
• Demonstrates caring and willingness to help in all interactions.
• Cooperates and complies with goals/projects of department.
• Utilizes time productively.
• Performs related duties as required.

Compliance

• Adheres to the expectations and professional responsibilities of the department.
• Employs the standards, practices, and procedures of the department.
• Completes and complies with HUHS training requirements including HIPAA Privacy and Security.
• Reports non-compliance incidents to the supervisor, manager, and/or Compliance Officer.

Qualifications:

Qualifications

Basic Qualifications:

• High school graduate or equivalent.
• Minimum of 1 year of professional, customer-service oriented experience.

Additional Qualifications and Skills:

• College degree.
• Professional, able to maintain confidentiality, reliable, highly organized, and detail oriented.
• Ability to effectively and politely communicate with people from various, diverse backgrounds, work well on a team, and multi-task.
• Ability to work evening and weekend hours required.

Additional Information

Standard Hours/Schedule: 17.5 hours per week

• Tuesday 2:00pm - 8:00pm
• Wednesday 2:00pm - 7:30pm
• Thursday 2:00pm - 8pm
• Friday-Monday OFF

Visa Sponsorship Information: Harvard University is unable to provide visa sponsorship for this position

Pre-Employment Screening: Identity, Criminal

Other Information: Orientation and review period is 3 months

Work Format Details

This position has been determined by school or unit leaders that all duties and responsibilities must be performed at a Harvard or Harvard-designated location. Certain visa types may limit work location. Individuals must meet work location sponsorship requirements prior to employment.

Salary Grade and Ranges

This position is salary grade level 049. Please visit Harvard's Salary Ranges to view the corresponding salary range and related information.

Benefits

Harvard offers a comprehensive benefits package that is designed to support a healthy work-life balance and your physical, mental and financial wellbeing. Because here, you are what matters. Our benefits include, but are not limited to:

• Generous paid time off including parental leave
• Medical, dental, and vision health insurance coverage starting on day one
• Retirement plans with university contributions
• Wellbeing and mental health resources
• Support for families and caregivers
• Professional development opportunities including tuition assistance and reimbursement
• Commuter benefits, discounts and campus perks

Learn more about these and additional benefits on our Benefits & Wellbeing Page.

EEO/Non-Discrimination Commitment Statement

Harvard University is committed to equal opportunity and non-discrimination. We seek talent from all parts of society and the world, and we strive to ensure everyone at Harvard thrives. Our differences help our community advance Harvard's academic purposes.

Harvard has an equal employment opportunity policy that outlines our commitment to prohibiting discrimination on the basis of race, ethnicity, color, national origin, sex, sexual orientation, gender identity, veteran status, religion, disability, or any other characteristic protected by law or identified in the university's non-discrimination policy.

Harvard's equal employment opportunity policy and non-discrimination policy help all community members participate fully in work and campus life free from harassment and discrimination.