Clinical Office Coordinator- Primary Care

Emerson Hospital; West Concord (MA); On-site; USD 28,000 - 36,000; Full time

Job summary

Emerson Hospital in Concord, MA is seeking a Clinical Office Coordinator for its Primary Care team. You will support physicians and nurse practitioners with day-to-day administrative and reception duties, ensuring a smooth patient experience.

You’ll greet patients, schedule appointments, maintain accurate records, protect patient confidentiality, and assist clinical staff. Epic experience is preferred, and strong organizational and customer service skills are essential.

Qualifications

• High School Diploma or equivalent preferred.
• At least 1 year of healthcare or administrative experience preferred.
• Excellent organizational and interpersonal skills.
• Ability to maintain patient confidentiality.
• Reading and writing in English.

Responsibilities

• Greet patients and manage front desk operations.
• Schedule appointments and coordinate patient flow.
• Maintain accurate patient records and handle confidential information.
• Support clinical staff with administrative tasks.
• Use electronic health record systems (Epic preferred) to document patient interactions.

Skills

Front desk operations

Scheduling appointments

Patient confidentiality

Customer service

Documentation accuracy

Multi-tasking

Education

High School Diploma or equivalent

Tools

Epic EHR

Microsoft Office

Job description

Clinical Office Coordinator- Primary Care

Emerson Hospital · Emerson Health Primary Care Concord

Concord , MA

Clerical & Administrative Support

Hours/Pay Period: Variable

Salary Range: $20.00 - $26.00 / Hourly

Medical Receptionist , Emerson Health, Concord, MA

Are you an organized, detail-oriented professional with a passion for healthcare administration? Join our team as a Medical Receptionist, where you’ll play a key role in ensuring our office runs smoothly and our patients receive exceptional service.

What You’ll Do

As a Clinical Office Coordinator, you will support our physicians and nurse practitioners with the day-to-day administrative and reception functions, ensuring a seamless experience for both staff and patients. Your responsibilities include:

• Greeting patients and managing front desk operations
• Scheduling appointments and coordinating patient flow
• Maintaining accurate patient records and handling confidential information
• Supporting clinical staff with administrative tasks to keep the office running efficiently
• Using electronic health record systems (Epic experience preferred) to document patient interactions

What We’re Looking For

• Education: High School Diploma or equivalent preferred
• Experience: At least 1 year of healthcare or administrative experience preferred
• Licensure/Certification: None required
• Skills & Qualifications:
  • Strong computer skills and familiarity with electronic health record systems (Epic preferred)
  • Excellent organizational and multi-tasking abilities
  • Outstanding interpersonal and customer service skills
  • Attention to detail and accuracy in documentation
  • Knowledge of medical terminology
  • Ability to maintain patient confidentiality
  • Must be able to read and write in English

Why Join Us

• Be part of a supportive, patient-focused healthcare team
• Opportunities for professional growth and development
• Make a direct impact on the efficiency and success of our clinical operations