Medical Assistant/Clinical Office Coordinator EPA

Emerson Hospital; Concord (MA); On-site; USD 28,000 - 36,000; Full time

Job summary

Emerson Health in Concord, MA is seeking a compassionate Medical Assistant / Clinical Office Coordinator to support both clinical and administrative operations. The role focuses on patient comfort, efficient workflow, and high-quality care.

The ideal candidate has 2–4 years MA experience and 1–3 years in a medical office setting, with MA certification preferred and EMR familiarity (GE Centricity or Meditech).

Qualifications

• High School Diploma or equivalent required.
• Completion of Medical Assistant program preferred.
• 2-4 years MA experience in physician/medical office preferred.
• 1-3 years administrative/medical office experience preferred.

Responsibilities

• Prepare patients for examinations and ensure comfort.
• Assist physicians with clinical procedures and day-to-day care.
• Coordinate office workflows including scheduling and patient communication.
• Maintain accurate documentation in the EMR (GE Centricity, Meditech).
• Provide excellent customer service to patients in person and by phone.
• Protect patient confidentiality per health care regulations.

Skills

Interpersonal skills

Communication skills

Computer proficiency

Patient service

Education

High School Diploma or equivalent

Medical Assistant program

Tools

GE Centricity

Meditech

Job description

Medical Assistant/Clinical Office Coordinator EPA

Schedule: Full Time

Pay Range: $20.00 - $26.00 / Hourly

Shift: Variable Shifts

Hours: 8:00am-8:00pm

About this role

Medical Assistant/Receptionist, Emerson Health, Concord, MA

We're looking for a compassionate, detail-oriented Medical Assistant / Clinical Office Coordinator to join our growing healthcare team. In this vital role, you'll be at the heart of the patient experience-helping ensure smooth clinic operations while supporting physicians in delivering high-quality care.

If you enjoy working in a fast-paced medical environment and thrive on both clinical and administrative responsibilities, we'd love to meet you.

What You'll Do

• Prepare patients for examinations, ensuring comfort and readiness
• Support physicians with clinical procedures and day-to-day patient care
• Coordinate office workflows, including scheduling and patient communication
• Maintain accurate and timely documentation in the electronic medical record (EMR)
• Provide exceptional customer service to patients both in person and over the phone
• Safeguard patient confidentiality in compliance with healthcare regulations

What You Bring

Education

• High School Diploma or equivalent (required)
• Completion of a Medical Assistant program (preferred)

Experience

• 2-4 years of experience as a Medical Assistant in a physician or medical office (preferred)
• 1-3 years of administrative or medical office experience (preferred)

Licensure / Certification

• State Medical Assistant Certification (preferred, not required)

Skills & Competencies

• Experience with EMR systems such as GE Centricity or Meditech (preferred)
• Strong computer proficiency and attention to detail
• Excellent interpersonal and communication skills
• Proven ability to deliver outstanding patient/customer service
• Ability to handle sensitive information with professionalism and confidentiality

Why Join Us?

• Be part of a collaborative, patient-centered care team
• Gain experience in both clinical and administrative healthcare operations
• Opportunity to grow your skills in a supportive environment