Lead Medical Assistant & Clinic Operations Coordinator

Emerson Hospital; Concord (MA); On-site; USD 32,000 - 37,000; Full time

Job summary

Emerson Hospital in Concord, MA seeks an experienced Lead Medical Assistant / Clinical Office Coordinator to balance patient care with clinic operations. You will support physicians, supervise Medical Assistant staff, manage patient flow, ensure accurate EMR documentation (GE Centricity/Meditech), and maintain high standards of patient experience and confidentiality.

Leadership development opportunity in a collaborative setting.

Qualifications

• High school diploma or equivalent preferred.
• Completion of an accredited Medical Assistant training program preferred.
• 5 years of experience as a Medical Assistant in a medical/physician's office preferred.
• Current BLS certification required within 4 months of hire.

Responsibilities

• Lead and support Medical Assistant staff in daily clinical operations.
• Prepare patients for exams, including vitals, documentation, and intake.
• Assist physicians with clinical procedures and patient care.
• Coordinate workflows to ensure efficient patient flow and scheduling.
• Maintain accurate documentation in the electronic medical record (EMR).
• Serve as a resource for staff and help troubleshoot day-to-day issues.
• Deliver excellent customer service to patients in person and over the phone.
• Ensure compliance with clinical, safety, and confidentiality standards.

Skills

Leadership

Patient care

Communication

EMR experience

Organizational skills

Confidentiality

Multitasking

Education

High school diploma

MA program completion

Tools

GE Centricity

Meditech

Job description

Emerson Hospital in Concord, MA seeks an experienced Lead Medical Assistant / Clinical Office Coordinator to balance patient care with clinic operations. You will support physicians, supervise Medical Assistant staff, manage patient flow, ensure accurate EMR documentation (GE Centricity/Meditech), and maintain high standards of patient experience and confidentiality.

Leadership development opportunity in a collaborative setting.