Wellness Admissions & Transition Specialist

Bakersfieldrehabilitation; Bakersfield (CA); Hybrid; USD 42,000 - 68,000; Full time

Benefits offered by this job

Health insurance

Dental & Vision Insurance

Job summary

Bakersfield Rehabilitation is seeking an Admissions Liaison to apply organizational and customer service skills to guide families through the journey to wellness as they transition from hospital to our post-acute center. You will gather referral and financial information, verify admissions details, coordinate tours, arrange transportation with the nursing team, and document all steps in the MIS.

Strong communication and bilingual English/Spanish skills are a plus; full-time, Saturday-Wednesday

Qualifications

• Experience with admissions process at SNF or health care facility is a plus.
• Excellent organizational skills with attention to documentation and follow-up.
• Professional telephone skills to handle referral calls effectively and efficiently.
• Inside or outside sales experience preferred.
• Ability to work with family members and residents; tours with focus on closing.
• Computer experience using a marketing information system.
• Professional appearance and strong customer service orientation.
• Experience with Medicare and Medi-Cal guidelines preferred.
• Knowledge of managed care industry preferred.
• Bilingual in English and Spanish is a plus.

Responsibilities

• Obtain referral information from telephone and walk-in inquiries for admission committee approval.
• Ensure financial verification is accurate and complete before admission to reduce accounts receivable.
• Obtain family commitment to tour and conduct tours to gain admission.
• Explain admission policies and ensure smooth transition; complete all paperwork upon admission.
• Coordinate transportation needs with Nursing Team.
• Chair admissions meetings in the absence of the Admissions Director.
• Inform Director of Business Development about referral source issues.
• Develop relationships with referral sources.

Skills

Organizational skills

Customer service

Telephone skills

Sales experience

Bilingual English/Spanish

Tools

Marketing Information System

Job description

Bakersfield Rehabilitation is seeking an Admissions Liaison to apply organizational and customer service skills to guide families through the journey to wellness as they transition from hospital to our post-acute center. You will gather referral and financial information, verify admissions details, coordinate tours, arrange transportation with the nursing team, and document all steps in the MIS.

Strong communication and bilingual English/Spanish skills are a plus; full-time, Saturday-Wednesday