Admissions Liaison

Bakersfieldrehabilitation; Bakersfield (CA); Hybrid; USD 42,000 - 68,000; Full time

Benefits offered by this job

Health insurance

Dental & Vision Insurance

Job summary

Bakersfield Rehabilitation is seeking an Admissions Liaison to apply organizational and customer service skills to guide families through the journey to wellness as they transition from hospital to our post-acute center. You will gather referral and financial information, verify admissions details, coordinate tours, arrange transportation with the nursing team, and document all steps in the MIS.

Strong communication and bilingual English/Spanish skills are a plus; full-time, Saturday-Wednesday

Qualifications

• Experience with admissions process at SNF or health care facility is a plus.
• Excellent organizational skills with attention to documentation and follow-up.
• Professional telephone skills to handle referral calls effectively and efficiently.
• Inside or outside sales experience preferred.
• Ability to work with family members and residents; tours with focus on closing.
• Computer experience using a marketing information system.
• Professional appearance and strong customer service orientation.
• Experience with Medicare and Medi-Cal guidelines preferred.
• Knowledge of managed care industry preferred.
• Bilingual in English and Spanish is a plus.

Responsibilities

• Obtain referral information from telephone and walk-in inquiries for admission committee approval.
• Ensure financial verification is accurate and complete before admission to reduce accounts receivable.
• Obtain family commitment to tour and conduct tours to gain admission.
• Explain admission policies and ensure smooth transition; complete all paperwork upon admission.
• Coordinate transportation needs with Nursing Team.
• Chair admissions meetings in the absence of the Admissions Director.
• Inform Director of Business Development about referral source issues.
• Develop relationships with referral sources.

Skills

Organizational skills

Customer service

Telephone skills

Sales experience

Bilingual English/Spanish

Tools

Marketing Information System

Job description

The Admissions Liaison position is a perfect opportunity to apply your organizational and customer service skills to help our customers through their journey to wellness. This rewarding position helps families and residents navigate transition from the hospital to our post-acute center.

Principal Responsibilities

CORE VALUES

Commitment, Compassion, Respect and Teamwork

TECHNICAL

• Obtains referral information from telephone and walk-in inquiries, including complete clinical and financial information necessary for admission committee approval.
• Ensures financial verification is accurate and complete before the patient is admitted to the Center thus assisting in reducing accounts receivable.
• Obtains family commitment to tour the Center on 80% of viable referrals. Conducts a professional tour utilizing Center clinical personnel as assistance in gaining family commitment to admit to the Center.
• Conducts the admission process of signing in and explaining admission policies to patients and their families. Ensures a smooth transition is achieved and that all paperwork is complete upon admission. Emphasizes financial arrangements and responsibilities.
• Works directly with the Nursing Team to arrange and coordinate transportation needs for residents.
• Chairs the admissions meeting with Center personnel in absence of the Admissions Director.
• Informs Director of Business Development of any referral source issues that arise during the referral process.
• Develops relationships with referral sources.

ADMINISTRATIVE

• Supports the overall goals of the Company and the Center.
• Communicates all billing issues with accounting office and Marketing.
• Documents all necessary information in an accurate and timely manner.
• Maintains accurate daily updates on the Marketing Information System ensuring all data elements are input so that reports can be generated on a daily, weekly and monthly basis. Also responsible for the integrity of the data which is input into the MIS.
• Attends all Center or Company required in-services and meetings.

QUALIFICATIONS

• Experience with the admissions process at a SNF, subacute, rehab, or other health care facility, a plus.
• Excellent organizational skills with a detail orientation towards documentation and follow-up.
• Professional telephone skills with the ability to handle referral calls effectively and efficiently, meeting the needs of the referral sources and families.
• Inside or outside sales experience preferred.
• Ability to work with family members and residents. Conducts tours with focus on closing.
• Computer experience using a marketing information system.
• Professional appearance.
• Enthusiastic, motivated attitude. Excellent Customer Service Skills required.
• Experience with Medicare and Medi-Cal guidelines preferred.
• Knowledge of managed care industry preferred.
• Bilingual in English and Spanish, a plus

CONSUMER SERVICE

• Presents professional image to consumers through dress, behavior and speech.
• Adheres to Company standards for resolving customer concerns.
• Ensures that all patient/resident rights are protected.
• Full Time position
• Saturdays-Wednesdays

We offer a comprehensive a benefits package to meet your healthcare needs. Health, Dental and Vision Insurance.