Guest Experience Door Attendant

Reitmr; Chicago (IL); On-site; USD 21,000 - 22,000; Full time

Benefits offered by this job

Medical and Dental Insurance

Paid Vacation and Sick Days

Paid Holidays

Pension

Legal Services

Maternity and Parental Leave

Job summary

Sonesta International Hotels is seeking a friendly Door Attendant to set the tone for guests as they arrive and depart. You will greet guests, open doors, assist with entry and exit, and help with luggage to ensure a smooth, welcoming first impression.

You will inform guests about hotel facilities and local attractions, arrange transportation when needed, and support the front of house team to deliver consistent, high‑quality service.

Qualifications

• Professional verbal communication skills.
• Excellent interpersonal and customer service skills including dealing with difficult guests.
• Excellent organizational skills and attention to detail.

Responsibilities

• Greet guests.
• Open doors and assist guests in entering/leaving the property.
• Explain hotel facilities and local attractions to guests.
• Transport luggage to/from guest rooms or bell area.
• Assist guests with loading/unloading luggage and provide directions.
• Arrange transportation for guests and record requests as needed.
• Explain parking procedures to guests and visitors.

Skills

Verbal communication

Customer service

Organization / Attention to detail

Job description

Sonesta International Hotels is seeking a friendly Door Attendant to set the tone for guests as they arrive and depart. You will greet guests, open doors, assist with entry and exit, and help with luggage to ensure a smooth, welcoming first impression.

You will inform guests about hotel facilities and local attractions, arrange transportation when needed, and support the front of house team to deliver consistent, high‑quality service.