Welcome & Patient Experience Coordinator

CVS Health; Kalamazoo (MI); On-site; USD 23,000 - 39,000; Full time

Benefits offered by this job

Health benefits

Paid time off

401K match

Job summary

Oak Street Health seeks a Welcome Coordinator in Kalamazoo, MI to be the first friendly touch for patients. You will check in patients, collect co-pays, update EMR data, and schedule appointments. You’ll also handle phone calls, referrals, and medical records, with flexibility to cover other local locations as needed.

The role emphasizes a welcoming attitude, strong communication, and basic Excel skills. We offer a comprehensive benefits package and a competitive hourly pay range of

Qualifications

• Experience in a customer service setting and strong communication skills.
• Proficient PC skills and basic Excel knowledge.
• US work authorization and ability to work on site in Kalamazoo, MI.

Responsibilities

• Welcoming patients, checking in with required forms, and collecting co-pays.
• Update patient information and handle scheduling in EMR.
• Manage phone lines, scheduling, referrals, and medical records uploads.
• Assist with paperwork for new patients and community room events.

Skills

Customer service

Excel basics

Verbal communication

Written communication

Integrity

US work authorization

Fluency Spanish

Fluency Polish

Fluency Russian

Computer skills

Education

College degree preferred

Some college required

Job description

Oak Street Health seeks a Welcome Coordinator in Kalamazoo, MI to be the first friendly touch for patients. You will check in patients, collect co-pays, update EMR data, and schedule appointments. You’ll also handle phone calls, referrals, and medical records, with flexibility to cover other local locations as needed.

The role emphasizes a welcoming attitude, strong communication, and basic Excel skills. We offer a comprehensive benefits package and a competitive hourly pay range of