Welcome & Patient Experience Coordinator

Oak Street Health, part of CVS Health; Cincinnati (OH); On-site; USD 23,000 - 39,000; Full time

Benefits offered by this job

Medical coverage

Dental coverage

Vision coverage

Paid time off

Retirement savings

Wellness programs

Bonus eligibility

Job summary

Oak Street Health in Cincinnati, OH is seeking a Welcome Coordinator to create a warm, inclusive environment for patients and guests. You will handle check-in, form completion, scheduling, and coordination of front-desk tasks to ensure a smooth clinic operation.

The role emphasizes friendly service, strong phone skills, and a flexible, team-oriented attitude, with opportunities to contribute to patient experience and community outreach.

Qualifications

• Must have strong computer skills and basic knowledge of Google Suite.
• Professional phone etiquette.
• US work authorization.
• Fluency in Spanish, Polish, Russian, or other languages spoken by people in the communities we serve (where necessary).

Responsibilities

• Welcoming patients and guests
• Conducting visit check-in and assisting patients with required forms
• Collecting co-pays, when necessary
• Updating patient information and making changes in electronic medical record platforms
• Scheduling/rescheduling appointments within electronic medical records platform
• Managing and multi-tasking phone lines by answering, taking messages, and conducting outbound calls as instructed
• Managing faxes in the electronic fax platforms
• Maintaining the cleanliness of the Welcome and Community Room areas
• Other duties as assigned, including daily administrative tasks

Skills

Computer skills

Phone etiquette

Spanish/Polish/Russian languages

US work authorization

Education

Some college

Tools

Google Suite

Job description

Oak Street Health in Cincinnati, OH is seeking a Welcome Coordinator to create a warm, inclusive environment for patients and guests. You will handle check-in, form completion, scheduling, and coordination of front-desk tasks to ensure a smooth clinic operation.

The role emphasizes friendly service, strong phone skills, and a flexible, team-oriented attitude, with opportunities to contribute to patient experience and community outreach.