Patient Welcome Coordinator — Seamless Clinic Experience

Oak Street Health, part of CVS Health; Fort Wayne (IN); On-site; USD 23,000 - 36,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Paid time off

Retirement plan

Job summary

Oak Street Health in Fort Wayne, IN seeks a Welcome Coordinator to create an inclusive environment for patients and guests, and to make a positive first and last impression. You will be the face of the clinic and support efficient center operations.

You will handle scheduling, check-in, co-pays, updates in the EMR, and phone banking. The role requires flexibility, strong communication, and a friendly, patient-centric attitude—essential in delivering a high-touch experience.

Qualifications

• Strong computer skills and basic knowledge of Google Suite.
• Professional phone etiquette.
• Fluency in Spanish, Polish, Russian, or other languages spoken by people in the communities we serve (where necessary).
• US work authorization.
• Experience in customer service is strongly preferred.
• Some college preferred.

Responsibilities

• Welcoming patients and guests.
• Conducting visit check-in and assisting patients with required forms.
• Collecting co-pays.
• Updating patient information and making changes in electronic medical record platform.
• Scheduling/rescheduling appointments within electronic medical records platform.
• Managing phone lines by answering, taking messages, and conducting outbound calls as instructed.
• Managing faxes in the electronic fax platform.
• Maintaining the cleanliness of the Welcome and Community Room areas.
• May be required to float to other centers in the region on an infrequent basis.
• Other duties as assigned.

Skills

Computer skills

Phone etiquette

Language skills

Education

Some college preferred

Tools

Google Suite

Job description

Oak Street Health in Fort Wayne, IN seeks a Welcome Coordinator to create an inclusive environment for patients and guests, and to make a positive first and last impression. You will be the face of the clinic and support efficient center operations.

You will handle scheduling, check-in, co-pays, updates in the EMR, and phone banking. The role requires flexibility, strong communication, and a friendly, patient-centric attitude—essential in delivering a high-touch experience.