Welcome Center Representative

YMCA of Greater Boston; Waltham (MA); On-site; USD 22,000 - 23,000; Part time

Benefits offered by this job

Free YMCA Membership

Discounts on programs

Family membership options

Retirement plan up to 10%

Health, dental, and vision

Vacation and sick time

Job summary

The YMCA of Greater Boston is seeking a Welcome Center Representative in Waltham, MA. This part-time role focuses on member check-in, program information, and sales, with shifts in weekday afternoons/evenings and weekends.

You will uphold safety protocols and YMCA policies while delivering exceptional service to members and guests. Join a cause-driven team and develop strong customer-service skills in a supportive environment.

Qualifications

• Provide excellent member service by listening, caring for members’ well-being and making them feel welcome.
• Ability to multitask and work in a fast-paced environment.
• Use Listen First skills to build relationships with members and staff.

Responsibilities

• Present a welcoming demeanor when greeting and serving members and program participants.
• Arrive on time, in uniform with YMCA name tag, ready for shift.
• Enforce YMCA safety and membership policies at all times.
• Work independently and solve problems to serve members.
• Be available to cover shifts including opening, closing, and weekends.
• Conduct tours for prospective members, as needed.
• Answer member and non-member phone calls per YMCA policies.
• Communicate YMCA policies clearly to members and staff.
• Handle cashing out and balancing daily transactions.

Skills

Customer service

Communication

Multitasking

Relationship building

Attention to detail

Job description

Department: Center Staff

Location: Waltham YMCA

Compensation: $16.00 - $17.00 / hour

Description

Position: Welcome Center Representative

Join our cause-driven and customer-service-focused YMCA Membership Sales & Service Team today! Under the supervision of the Director of Membership Sales & Service, the Welcome Center Representative will manage member check-in and adherence to safety protocols, conduct membership and program sales, take telephone calls, regulate YMCA lobby traffic, provide all membership and program information, and be informed of and execute all YMCA policies and procedures.

Part-Time Hours Available: Weekday Afternoons/Evenings, Weekends

Expectations For All YMCA Staff

• Provide excellent member service by exceeding member expectations including being a good listener, caring about members’ well-being, and checking-in on their progress. Staff must also take the initiative to talk with members and to make them feel welcome.
• Ability to Multitask and work in a fast-paced environment.
• Use Listen First skills to build relationships with members, program participants and prospects.
• Make eye contact with members as much as possible when talking to them.
• Ask members how they are doing or if they are having a good day as they come into the facility or during classes.
• Make members feel welcome by being pleasant and cheerful, which includes saying hello, goodbye, calling members by name and most importantly smiling.

Key Responsibilities

Principle Duties

• Present a welcoming and friendly demeanor when greeting and serving members and program participants
• Arrive on time, ready to begin work at scheduled start of your shift, dressed in uniform with YMCA name tag.
• Enforce YMCA safety and membership policies at all times
• Ability to work independently and to problem solve to serve our Y members
• Be open and willing to be a substitute to work a shift where there is no coverage, including opening, closing, and weekend shifts
• Conduct prospective member tours, as needed.
• Take member and non-member phone calls per YMCA policies.
• Be knowledgeable about YMCA policies and procedures and effectively communicate them, as needed, to members and staff.
• Perform responsibilities such as; cashing out, balancing daily transactions, and dropping envelopes in safe.
• Maintain an orderly and neat workspace during your shift and clean up when leaving.
• Be ready and able to respond to an emergency, assemble emergency equipment and assist in care of the victim.
• Attend all staff meetings and be able to work as a team player.
• Perform all other duties as assigned.

Benefits

Why work at the Y?

The YMCA of Greater Boston is an incredible place to have a fulfilling career or enjoy part-time employment — all while we are supporting and strengthening our communities, because our community is our cause. When you join us in your career here, you can look forward to:

• Developing your leadership skills in a caring, challenging & diverse working environment.
• Exploring a wide range of opportunities as you learn new skills and functions.
• Shaping the future of young children while making a difference each day for our communities and each other.
• Engaging in YMCA career training programs and working alongside those who have the same passion.
• A healthy work/life balance
• Comprehensive benefits including:
• FREE YMCA Membership for you.
• Discount on Specialty Programs like Personal Training and Swimming Lessons.
• Discounted or FREE family membership.
• Robust Retirement Plan up to 10%. (see eligibility requirement)
• Health, Dental, and Vision Benefit Package.
• Vacation and Sick Time (PT receive sick time)