Welcome Center Concierge — Member Services & Tours

YMCA of the North Shore; Haverhill (MA); Sur place; USD 21 000 - 28 000; Temps partiel

Avantages offerts par ce poste

Free YMCA membership

Paid training

Career advancement opportunities

Retirement fund with company contrib.

Résumé du poste

YMCA of the North Shore in Haverhill, MA seeks a part-time Member Services Welcome Center team member to provide friendly support to members and guests, answer questions, give tours, and update membership information. You will deliver excellent service in person and on the phone, promote YMCA programs, and help members connect to offerings in a fast-paced, mission-driven environment.

The role involves interviewing prospective members, building relationships, handling concerns professionally, and

Qualifications

• Excellent communication skills and a passion for customer service.
• Ability to work in a highly relational, fast-paced environment.
• Motivated, positive attitude and commitment to helping members.

Responsabilités

• Provide excellent service to members and guests in person and on the phone.
• Interview prospective members and give tours of the facility to promote memberships.
• Build strong relationships and connect members to YMCA programs and services.
• Handle membership concerns professionally and inform supervisor of unresolved issues.
• Monitor locker rooms and respond to emergencies as necessary.

Connaissances

Communication

Customer service

Interpersonal skills

Description du poste

YMCA of the North Shore in Haverhill, MA seeks a part-time Member Services Welcome Center team member to provide friendly support to members and guests, answer questions, give tours, and update membership information. You will deliver excellent service in person and on the phone, promote YMCA programs, and help members connect to offerings in a fast-paced, mission-driven environment.

The role involves interviewing prospective members, building relationships, handling concerns professionally, and