Welcome Center Concierge - Haverhill YMCA

Ymca Of The North Shore; Massachusetts; On-site; USD 17,000 - 24,000; Part time

Benefits offered by this job

Free YMCA membership

Discounts on programs

Paid training and professional develop

Retirement fund with company contrib.

Job summary

The Haverhill YMCA is seeking a friendly, energetic individual for a part-time Member Services Team Member role at the Welcome Center in Haverhill, MA. You will help members connect to YMCA programs, answer questions, provide tours, and update membership information.

Responsibilities include delivering excellent service in person and by phone, interviewing prospective members, and promoting memberships while maintaining a high standard of customer care in a fast-paced environment.

Qualifications

• Must be at least 18 years old.
• Basic knowledge of computers.
• Flexibility to pick up shifts.
• Schedule includes weeknights, Sundays, and early mornings.

Responsibilities

• Provide excellent service to members, guests, and program participants in person and by phone.
• Interview prospective members and give tours of the facility, promoting YMCA memberships.
• Build relationships with members and connect them to YMCA programs and services.
• Handle membership concerns professionally and inform supervisor of unresolved issues.
• Apply YMCA policies and procedures related to member services.
• Monitor locker rooms when required and respond to emergencies as necessary.

Skills

Customer service

Communication

Interpersonal skills

Computer basics

Education

High school diploma or equivalent

Job description

Job Details: Level: Entry, Job Location: Haverhill YMCA - Haverhill, MA, Position Type: Part Time, Salary Range: $15.00 - $15.00Hourly, Job Shift: Varied, If you are an energetic and social individual who thrives in a fast-paced environment, this may be the role for you!

The Haverhill YMCA is seeking a motivated and friendly individual for a part-time position at the Member Services Welcome Center. In this role, you will play an important part in offering friendly, caring support to members and guests, helping them connect to our many membership and program offerings, answering questions, providing tours, and updating membership information.

As a Member Services Team Member, you will:

• Provide excellent service to members, guests, and program participants, both in-person and on the phone, to contribute to member retention.
• Interview prospective members and give tours of the facility, while promoting YMCA memberships.
• Build strong relationships with members and help them connect to the YMCA’s diverse programs and services.
• Handle membership concerns professionally and inform the supervisor of any unresolved issues.
• Apply YMCA policies and procedures related to member services.
• Monitor locker rooms when required and respond to emergencies as necessary.

What We’re Looking For:

To excel in this role, you should have excellent communication skills, a passion for customer service, and the ability to work in a highly relational, fast-paced environment. We are looking for someone who is motivated, positive, and committed to helping members achieve their health and wellness goals.

Why Work for the Y:

• Free YMCA membership and discounts on programs.
• Paid training and professional development.
• Opportunities for career advancement within our seven YMCA locations.
• A retirement fund with a company contribution.

Qualifications:

• Must be at least 18 years of age
• Basic knowledge of computers
• Flexibility to pick up shifts
• Schedule: one week nights shift: 5pm-9pm, one weekend shift: Sundays 12-4pm, and one opening shift: 5:15am-9am

The YMCA is committed to a policy of nondiscrimination and equal opportunity for all employees and qualified applicants without regard to race, color, religious creed, protected genetic information, national origin, ancestry, sex, sexual orientation, gender identity, age, disability, or veteran's status.