Welcome Center Concierge - Haverhill YMCA

YMCA of the North Shore; Haverhill (MA); On-site; USD 21,000 - 28,000; Part time

Benefits offered by this job

Free YMCA membership

Paid training

Career advancement opportunities

Retirement fund with company contrib.

Job summary

YMCA of the North Shore in Haverhill, MA seeks a part-time Member Services Welcome Center team member to provide friendly support to members and guests, answer questions, give tours, and update membership information. You will deliver excellent service in person and on the phone, promote YMCA programs, and help members connect to offerings in a fast-paced, mission-driven environment.

The role involves interviewing prospective members, building relationships, handling concerns professionally, and

Qualifications

• Excellent communication skills and a passion for customer service.
• Ability to work in a highly relational, fast-paced environment.
• Motivated, positive attitude and commitment to helping members.

Responsibilities

• Provide excellent service to members and guests in person and on the phone.
• Interview prospective members and give tours of the facility to promote memberships.
• Build strong relationships and connect members to YMCA programs and services.
• Handle membership concerns professionally and inform supervisor of unresolved issues.
• Monitor locker rooms and respond to emergencies as necessary.

Skills

Communication

Customer service

Interpersonal skills

Job description

If you are an energetic and social individual who thrives in a fast-paced environment, this may be the role for you!The Haverhill YMCA is seeking a motivated and friendly individual for a part-time position at the Member Services Welcome Center. In this role, you will play an important part in offering friendly, caring support to members and guests, helping them connect to our many membership and program offerings, answering questions, providing tours, and updating membership information.As a Member Services Team Member, you will:Provide excellent service to members, guests, and program participants, both in-person and on the phone, to contribute to member retention.Interview prospective members and give tours of the facility, while promoting YMCA memberships.Build strong relationships with members and help them connect to the YMCA’s diverse programs and services.Handle membership concerns professionally and inform the supervisor of any unresolved issues.Apply YMCA policies and procedures related to member services.Monitor locker rooms when required and respond to emergencies as necessary.What We’re Looking For:To excel in this role, you should have excellent communication skills, a passion for customer service, and the ability to work in a highly relational, fast-paced environment. We are looking for someone who is motivated, positive, and committed to helping members achieve their health and wellness goals.If you’re ready to make a positive impact while being part of a mission-driven organization, we’d love to hear from you!Why Work for the Y:At the YMCA, you’re more than just an employee—you’re part of a community that is committed to making a difference.Free YMCA membership and discounts on programs.Paid training and professional development.Opportunities for career advancement within our seven YMCA locations.A retirement fund with a company contribution.Must be at least 18 years of ageBasic knowledge of computersFlexibility to pick up shiftsSchedule: one week nights shift: 5pm-9pm, one weekend shift: Sundays 12-4pm, and one opening shift: 5:15am-9amThe YMCA is committed to a policy of nondiscrimination and equal opportunity for all employees and qualified applicants without regard to race, color, religious creed, protected genetic information, national origin, ancestry, sex, sexual orientation, gender identity, age, disability, or veteran's status.