Member Experience Advocate (Welcome Center)

YMCA of Central Massachusetts; Southbridge (MA); On-site; USD 17,000 - 24,000; Part time

Benefits offered by this job

Access to YMCA facilities

Employee Assistance Program

Sick Leave

Job summary

The YMCA of Central Massachusetts is seeking a Welcome Center Associate to greet members, answer questions about programs and memberships, and promote memberships to establish and engage potential new members. The role includes processing new enrollments and handling cancellations with attention to detail.

This part-time position offers 10-15 hours per week at $15.00 per hour, with access to YMCA facilities and employee benefits.

Qualifications

• Minimum 18 years old.
• At least 1 year of customer service experience preferred.
• Ability to use a computer and computer-related systems.

Responsibilities

• Greet YMCA members as they enter and scan passes; create a friendly atmosphere at the branch.
• Provide accurate information about programs, memberships, and policies to members and potential members.
• Promote memberships and present new member materials to enroll new members.
• Enter member cancellations and follow up with phone calls as needed.
• Assist with administrative tasks, member requests, and front desk procedures.

Skills

Customer service

Interpersonal skills

Computer literacy

Job description

The YMCA of Central Massachusetts is seeking a Welcome Center Associate to greet members, answer questions about programs and memberships, and promote memberships to establish and engage potential new members. The role includes processing new enrollments and handling cancellations with attention to detail.

This part-time position offers 10-15 hours per week at $15.00 per hour, with access to YMCA facilities and employee benefits.